All Customer experience articles – Page 12
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Retail VoiceUnderstanding Gen Z’s back-to-campus spending priorities
From the tech-savvy to the trend-conscious, UNiDAYS’ Derek Morrison explains how brands can tap into students’ spending choices to maximise engagement during the crucial pre-semester event
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Opinion‘Department store leadership merry-go-round shows a sector wanting to change’
After a tough time, the remaining top department store players are in a good position to play to their strengths, believes George MacDonald
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DataRanking: The most productive department stores in the UK
To find out which department stores are firing on all cylinders, we’ve ranked their productivity by sales per employee.
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AnalysisThe trends and innovations Pandora, Liberty and Cotswold Company are counting on this Christmas
Capitalising on the annual industry event ‘Christmas in July’, we explore the strategies set to boost engagement and sustain growth for retailers this Christmas
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AnalysisHyper-personalisation: Retail’s new battleground
This deep dive is the second in our new ‘Consumer 2025 – from acquisition to advocacy’ series.
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AnalysisThe secrets behind 2023's winning Christmas ads and what to expect this year
There’s no better time to elevate your retail offering than Christmas. Here we explore the key innovations and trends set to drive festive spending in 2024 – and how you can get in on the action
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Retail VoiceMid-year retail review: Analysing 2024 trends
As we reach the midpoint of the trading year, Board’s Matt Hopkins asks Better Decisions Group’s Tom Owen to evaluate how a trio of predictions are manifesting across their customers’ experiences and engagements.
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NewsCurrys is ramping up store investment across the UK
Currys is making further investments in its store portfolio to reach a total of 115 stores across the UK, improving on the 65 mid-sized stores originally planned for an upgrade.
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Retail VoiceStaying ahead of the payment curve: using customer data to drive growth
Creating long-lasting loyalty as well as giving shoppers a seamless experience is the holy grail for any business. Lloyds Bank’s Ajit Ramachandran takes a look at how retailers can use customer data to stay one step ahead of competitors
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GalleryElemis opens first standalone UK store in ‘perfect home’
British skincare brand Elemis has opened doors to its first standalone store in the heart of the capital in Covent Garden.
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Opinion‘I’ve been banned from PrettyLittleThing and I won’t be going back’
When an email from PrettyLittleThing popped into my inbox, I thought I was in for a treat. How wrong I was.
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Innovation of the WeekMoonpig develops AI tools to keep customers coming back
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsExclusive: Matches accused of ‘scamming’ shoppers
Matches has received a flurry of poor feedback and been accused of “scamming” shoppers since it was put into administration by Frasers Group earlier this year, according to data shared with Retail Week by TrustPilot.
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InterviewTailoring platform Re-Style founder on creating the ‘next shopping revolution’
As shoppers continue to battle with ill-fitting clothes and retailers struggle to bring down returns, founder and chief executive Harriet Scriven talks to Retail Week about her business Re-Style that offers a more sustainable and bespoke solution in the form of tailoring
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DataWhat shoppers really think of retailers’ return policies
As fashion pureplays Oh Polly and PrettyLittleThing revise their returns policies, Retail Week’s latest research report asks 1,000 UK online shoppers for their views on returns
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Retail VoiceSeizing the AI opportunity in retail
With AI now permeating every part of the industry, Spencer Stuart’s Veena Marr examines how retailers can decode untapped opportunities to unwrap a deeper potential
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AnalysisThe path to purchase: key trends defining the consumer shopping journey
This deep dive is the first in our new ’Consumer 2025 – from acquisition to advocacy’ series.
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NewsExclusive: Sainsbury’s to offer Klarna on general merchandise and clothing
Supermarket giant Sainsbury’s has become the latest retailer to offer buy now, pay later across its general merchandise and clothing brands through a new partnership with Klarna, Retail Week can reveal.
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Retail VoiceRevealed: The three Cs consumers want from their deliveries
Retailers spend huge sums on attracting new customers and trying to hold on to the ones they’ve got. But as online shopping’s popularily continues, nShift’s Mattias Gredenhag examines how retailers can stand out from the ever-growing crowd
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Retail VoiceCustomer reviews reveal how to be a five-star retailer
A simple omnichannel experience is key in today’s retail world if you are to get flawless feedback from shoppers. HomeByMe’s Daniel O’Meara lets you in on the secrets of securing a five-star review