All Customer experience articles – Page 12
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Supplier InsightRevealed: Four ways retailers can reduce omnichannel friction
Simplifying sign-ins, prioritising privacy and delivering consistency can all help build consumer trust and have a knock-on positive impact on a retailer’s bottom line
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Innovation of the WeekMatalan launches ‘hugely exciting’ Gen-AI marketing tool
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceDon’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail VoiceFive ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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AnalysisDisruptors: Seven smart tech companies streamlining retail
From AI headsets to cryptocurrency, Retail Week explores seven tech firms that are aiming to boost efficiency, sales and engagement across the industry
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Retail VoiceFive ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Innovation of the WeekTesco launches menopause-friendly aisles
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceDeliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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Opinion‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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Innovation of the WeekL’Oréal launches AI beauty assistant
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsAO director says negative reviews drive better ‘everyday business decisions’
AO’s director of consumer and brand Vicky Monk said negative reviews drive the company to “be better” and make “everyday business decisions” as it reached 500,000 reviews on Trustpilot.
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Innovation of the WeekDecathlon launches immersive app on Apple Vision Pro
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsDebenhams launches AI-driven personalised beauty service
Debenhams has partnered with AI and AR beauty platform Revieve to offer consumers personalised skincare, haircare and makeup advice on the retailer’s website.
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Retail VoiceMake deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024
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InterviewInterview: Backlash co-founder Katie Peake on making the high street pop again
Following a successful year of developing innovative and exciting pop-up spaces, Backlash co-founder and creative director Katie Peake talks to Retail Week about how pop-ups are revitalising the high street and creating unique experiences for customers and retailers
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Retail VoiceDiscover the top trends on grocery shoppers’ lists
From subscriptions to seamless checkouts, Worldpay’s Pinar Koygun takes a look at what is ticking grocery shoppers’ boxes.
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AnalysisWhat ‘Next Level’ Sainsbury’s means for your 2027 shopping trip
In 2024, Sainsbury’s boss Simon Roberts doubled down on his ‘food first’ strategy and outlined a host of new promises to enhance the customer experience. Put yourself in the position of a loyal Sainsbury’s shopper, how will these promises impact your shop three years into the future?
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AnalysisHow retailers can entice cash-strapped shoppers to spend in 2024
Shoppers may not be hitting the high street or splashing out on big-ticket items, but household spending has jumped sharply over the past year owing largely to price rises
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Innovation of the WeekFrench post office opens changing rooms for click-and collect-customers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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AnalysisGen-AI cheat sheet for retailers: The tech trends to watch out for in 2024
Generative AI has exploded into the public consciousness in the past 12 months and impacted every sector of retail. But as AI adoption picks up pace, how can retailers prioritise where to invest to leverage the technology’s full capabilities? Retail Week explores three trends to watch out for in 2024.