All Customer experience articles – Page 13
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NewsBoots rolls out NHS Pharmacy First in major change to patient care
Boots has launched the NHS Pharmacy First service across all its stores in England as it undergoes “one of the most significant changes” in its 175-year history.
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NewsHidden charges for online shoppers to be banned
Unavoidable hidden fees for online shoppers are set to be banned under new law proposals expected to come into force this spring.
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NewsTHG Ingenuity partners with fashion retailer Omnes 'to go to next level'
THG’s tech business Ingenuity Commerce has announced a new partnership with UK-based sustainable fashion retailer Omnes to fuel its growth plan.
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Opinion‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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Supplier InsightAI-enhanced CX: Four retail disruptors making it happen
Secret Sales, Cotton Traders, Love the Sales and 77 Diamonds reveal how they have invested in AI, what the results have been and where they plan to go next with the technology in 2024
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Retail VoiceInsider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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Retail VoiceHow to banish basket abandonment and drive loyalty
Billions more pounds a year could be spent by shoppers if online checkouts were simplified. Mastercard examines how retailers can streamline their services to ensure consumers don’t fall at the final hurdle
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AnalysisThe top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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Retail VoiceReflecting on the biggest ecommerce drivers of 2023
From delivering on delivery to winning websites, Elavon’s Michael Bosshammer takes a look at the key areas retailers should focus on for 2024
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AnalysisDiscover the digital strategies of John Lewis, H&M and Gousto
Retail Week’s Digital Summit takes place on Wednesday, February 7, and will lift the lid on retailers’ digital strategies for the year ahead. Here we look at how three of our speakers are making tech pay
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AnalysisThe AI revolution: the future of retail or the next ‘shiny object’?
AI is making waves in the retail industry – but it is not without its challenges. Retail Week examines how retailers are overcoming the difficulties associated with adopting new technologies.
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Supplier InsightAI and Marketing: Three Secrets to Success
Unlock the power of AI in your marketing strategies. Discover three secrets to success with AI and transform your ecommerce marketing. By Carl Bleich, head of content, Bloomreach.
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NewsBershka partners with virtual try-on service in bid to reduce returns
Inditex-owned fashion retailer Bershka has announced a new partnership with AI-powered virtual fitting room platform 3DLOOK in its latest bid to reduce rising return rates and offer a more “seamless online shopping experience”.
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AnalysisHas Amazon finally cracked the c-store?
By adding conventional self-checkout tills to its proprietary ‘just walk out’ technology at its latest Fresh store, has Amazon finally cracked the ‘convenience’ part of the c-store?
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NewsMastercard unveils AI personal shopping assistant
Mastercard’s personalisation platform Dynamic Yield has announced the launch of an advanced generative AI shopping tool for consumers.
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AnalysisRetail Horizon 2024: Industry optimism amid consumer caution and global uncertainty
Retailers are emerging cautiously from recent macroeconomic challenges. As inflation moderates and supply chain pressures ease, businesses are looking ahead with measured optimism.
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Retail VoiceThree ways to link in-store experiences to profits
Ensuring return on investment is crucial when it comes to making improvements that boost profits. Maze’s Mark Rice examines the three areas that can make all the difference
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AnalysisRetail Horizon 2024: Technology
Retail Horizon 2024 is Retail Week’s exclusive strategic toolkit for subscribers.