All Customer experience articles – Page 14
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AnalysisGolden quarter: How retailers are preparing for another cash-strapped Christmas
With the macroeconomic environment looking gloomier than ever, we spoke to some of the UK’s biggest retailers to get their take on whether this year’s festive season will be feast or famine.
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DataNext season tech – the investments powering the future of fashion
From collaborating on designs to elevating the customer experience, artificial intelligence is changing fashion retail forever.
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Retail VoiceDoes retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
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EventsThe UK’s most respected paid for retail intelligence platform
Connecting you with the right people at the right level within the right organisations
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NewsJD Sports launches loyalty app
JD Sports has launched a new loyalty app, which rewards shoppers with store cashback.
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NewsJohn Lewis turns to Tesco for new brand and experience boss
John Lewis has turned to Tesco to recruit a new head of brand and store experience.
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Retail VoiceRetail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
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Opinion‘Without customer trust, retailers have everything to lose’
Retailers are squinting hard into their crystal balls for inspiration on how consumers will react to continued pressure on their wallets as we head into a critical trading period.
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Retail VoiceFour ways to deliver for customers during peak season
With the pressure now on across the sector to deliver the most successful Christmas possible, nShift’s Lars Dige Pedersen examines four ways retailers can excel when it comes to the last mile.
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AnalysisWhat retailers can learn from EE, Lush and Estée Lauder’s latest tech investments
If the past year is indicative of change to come, we’re balanced on the cusp of cutting-edge technologies becoming a must-have, rather than a nice-to-have, for retailers keen to remain ahead of the curve
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AnalysisInside the AI strategies of Ocado, Shein and Charlotte Tilbury
Retail Week’s new report, Beyond the Hype: How AI in UK retail has moved to the mainstream, shares key ways retailers are generating ROI from AI. Here are three examples of businesses making the tech pay
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AnalysisResearch: 44 retail leaders talk in-depth about 2024 CX strategy
Leaders from Cotton Traders, Bravissimo, Gift Universe, Jollyes and Bensons for Beds have spoken in-depth to Retail Week about their plans for 2024.
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GalleryNew Balance flagship ‘built to put people, not products’ first
New Balance has opened its doors to a new retail concept store “built to put people, not products, at the centre of the consumer experience” in Westfield Stratford City in London.
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DataFashion Forward: How the future consumer will shop
Retail Week investigates the shopping trends and consumer behaviour likely to shape the fashion industry over the next three years
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Retail VoiceThe changing face of loyalty – building brand advocates
Building sustained customer loyalty is the holy grail for any retail brand. It gives a compelling and continued competitive advantage, yet it’s also notoriously elusive and can be easily lost, says American Express’ Dan Edelman
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Retail VoiceCan we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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NewsH&M U-turn on charging customers to return online purchases in-store
H&M has said it will not charge a returns fee for shoppers who return online purchases in-store.
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Retail VoiceDear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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AnalysisStrategy spotlight: Five ways Lush is building its brand identity to accelerate future growth
With an overriding ethos focused on “leaving the world Lusher than we found it”, the Retail Week analyst team explores five ways Lush is strengthening its brand identity to drive future growth