All Customer experience articles – Page 10
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AnalysisWhere are retailers on their hyper-personalisation journeys?
All retailers are playing around with personalisation, but the rise of AI brings even more opportunities with the right strategy in place. We interview retailers including Osprey London, DFS and Dune to find out how they’re making progress
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NewsBoots expects this Black Friday to be its ‘biggest-ever’
Exclusive: The UK’s largest health and beauty retailer expects this Black Friday to be its biggest ever for deals - and, it hopes, for sales - as it gears up for a month of promotions and offers, Retail Week can reveal.
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VideoAmazon celebrates acts of kindness with show-stopping Christmas ad
Amazon has released its Christmas advert for 2024, with a singing janitor at the heart of the campaign.
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NewsJohn Lewis adds buy now, pay later option with Klarna
Department store group John Lewis is to offer online customers a buy now, pay later payment option after teaming up with financial services provider Klarna.
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NewseBay to open ‘Listings in Lights’ Christmas pop-up
Online marketplace eBay is set to open a pop-up on Tottenham Court Road for two days, offering a range of pre-loved gifts just in time for Christmas.
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Innovation of the WeekAdidas has partnered with global media platform Teads on dynamic product ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsCurrys has promised that none of its Black Friday deals have been cheaper in the last six months
Electricals giant Currys has made a commitment to ensure that none of its 3,000-plus Black Friday deals have been cheaper in the last six months.
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NewsJo Malone London has launched a new immersive Christmas pop-up
Jo Malone London has launched an immersive pop-up in Covent Garden showcasing what the brand has to offer in time for Christmas.
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NewsSainsbury’s sells Argos credit card business as it focuses on core grocery offering
Sainsbury’s has sold its Argos credit card arm for £720m, as part of its continued strategy of focusing on its core retail offering.
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NewsPoundland cuts prices to ‘reduce costs for customers’ after Budget tax rises
Value retailer Poundland has unveiled a raft of price reductions on essential items following yesterday’s Budget.
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NewsM&S is going to add self-checkouts to all of its fitting rooms
Marks & Spencer is set to add self-checkouts to all of its fitting rooms to prevent customers from queuing twice while shopping.
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NewsAmazon has expanded its same-day delivery service to 80 UK towns and cities
Pureplay giant Amazon has expanded its same-day delivery service to more than 80 towns and cities across the UK.
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DataWhat shoppers really think about retail’s use of AI
Interviews with 1,000 consumers for Retail Week’s new report indicate whether AI is incentivising spending and how shoppers want to interact with the technology
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Innovation of the WeekSainsbury’s is testing hybrid self-checkouts and digital screens in store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsPoundland has launched its rewards app across the UK as part of £20m investment
Value retailer Poundland is rolling out its rewards app in-store and online across the UK alongside a £20m investment.
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Retail VoiceLevel up your loyalty: Four ways gamification supercharges customer retention
Integrating game-like elements into loyalty programmes is a surefire way to foster stronger relationships with customers, believes Trust Retail’s Mike Dotson. Find out why
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InterviewInterview: Matt Hood – The man taking the Co-op back to the future
Hood has been with the Co-op for seven years and running its food business for more than two. He was promoted at a time of huge change at the Co-op, following a sustained period of success under former group chief executive Steve Murrells and Hood’s predecessor Jo Whitfield.
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NewsAmazon has unveiled new AI tools for shoppers and delivery drivers
Amazon has unveiled new AI shopping guides to improve the customer experience as well as introducing AI-powered tech in delivery vans to cut delivery times.
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NewsDunelm is deploying generative AI to improve the online shopping experience
Dunelm is implementing a new generative AI technology on its ecommerce site in a bid to improve customers’ online shopping experience.
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DataData: Shopper verdict on the top five retailers and brands for online CX
One thousand UK consumers were asked, with no prompts, to share the retailer or brand that had offered them the best digital shopping experience this past year. We take a look at shoppers’ top five with the full list revealed in Retail Week’s new report