All Customer articles – Page 120
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NewsPoundland ‘naughty elf’ campaign banned by regulator
Poundland’s risqué Christmas ad campaign must not appear on social media sites in its current form, the Advertising Standards Authority (ASA) has ruled.
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AnalysisStore of the Week: O2 Live Concept Store, Berlin
O2 has had several high street iterations, but for an outpost that’s a thing apart, head for Berlin’s Tauentzienstraße – home to its Live Concept Store.
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NewsM&S teams up with Clubcard legends for customer insight
Marks & Spencer has drafted in Tesco Clubcard legends Edwina Dunn and Clive Humby to improve customer understanding and personalisation.
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OpinionHow big data will power the latest advancements at Hermes
Hermes UK chief executive reveals plans for a new website and app powered by big data that will enrich the customer experience.
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OpinionOpinion: Greggs, collaboration and the unexpected
Valentine’s Day at Greggs is a PR winner, and such hook-ups and collaborations are the way forward.
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OpinionOpinion: Stores must act like stores or die
Although somewhat irreverent, it’s tempting to see the lid being placed on Ingvar Kamprad’s coffin, last week, as a rather apt metaphor for the legacy of this giant retail genius of the 20th century.
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AnalysisIn pictures: How supermarkets handle click-and-collect
From parcel towers and Doddle partnerships to sharing space at customer-service desks, stores editor John Ryan looks at how the big four handle click-and-collect.
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NewsJohn Lewis rolls out further concierge desks
John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials.
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AnalysisRetail Week Live: Is it time for a discounting detox?
If there was one overarching trend to emerge from retail’s Christmas 2017, it was discounting.
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NewsCo-op unveils £50m post-Christmas price cuts
The Co-op is to cut prices by £50m in the latest salvo in the grocery value wars.
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AnalysisNRF 2018: Brand rebellion, AI and authenticity
From creating selfie-worthy in-store experiences, to brands becoming “allergic” to retailers, to radical transparency, there was plenty to discuss at NRF’s annual conference.
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OpinionRetail Week Live: Physical space is valuable for etail
Eve is first and foremost a direct-to-consumer, ecommerce brand, but having a ‘real life’ footprint is a key driver of growth that helps build an emotional connection (and engagement) with potential customers.
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NewsSelfridges posts record Christmas as stores draw shoppers
Selfridges has unveiled a record Christmas performance, highlighting the polarised fortunes of department stores over the peak trading period.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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OpinionOpinion: Did the blockbuster Christmas ads work?
Love or hate them, Christmas ads are the UK’s Super Bowl commercial. And big bucks are involved, too.
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NewsMarks & Spencer overhauls top marketing team
Marks & Spencer has unveiled a marketing department restructure as part of the latest phase of its transformation push.
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News
Tesco retreats on Clubcard changes after angry reaction
Tesco has delayed changes to its Clubcard loyalty scheme after customers reacted with outrage.
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OpinionOpinion: Lessons from Sainsbury’s pioneering past
Nearly 70 years ago this month, in 1950, Sainsbury’s opened its first self-service supermarket.
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Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
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OpinionOpinion: Retailers are waking up to veganism
Another January has rolled around, along with all those resolutions that are usually forgotten by Valentine’s Day.