All Customer articles – Page 125
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OpinionOpinion: The negative effects of leadership changes
While management changes are necessary, replacing a leader can be difficult and disruptive. Finding the right leader to navigate through a changed industry is another battle altogether.
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AnalysisJon Rudoe: Gut feeling isn't dead in big-data retail
Data analytics are revolutionising retail – and most other industries too.
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OpinionOpinion: Will Reserved be enough for fickle shoppers?
The arrival of the Polish fashion giant in London was greeted by a curious crowd last week, but what makes the store interesting?
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AnalysisAnalysis: Pureplays tone down tech for debut stores
Established retailers have bent over backwards to digitise stores to attract younger consumers, yet online retailers opening physical space have stepped back from tech. Mark Faithfull asks whether retail is going back to basics.
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NewsAsos unveils first beauty range with Go Play campaign
Asos has unveiled its new beauty line, which is set to go on sale tomorrow.
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AnalysisAI in action: The transformation of retail
The opportunities presented by artificial intelligence are potentially transformative. And far from it being a technology of tomorrow, many retailers are already exploiting it.
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OpinionOpinion: Automation means shopper-free shops
The trend towards automating everything in the interests of speed and ‘convenience’ is one to be wary of.
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NewsJohn Lewis trials Home Solutions tradesmen service
John Lewis is piloting a tradespeople service, booking plumbers, gardeners and electricians on its customers’ behalf.
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Report StoreKeeping Up With the Ever-Changing Consumer
How to build long-lasting relationships with disengaged shoppers
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GalleryStore gallery: Morrisons evolves in-store
The branch nearest Morrisons’ Bradford head office has had a makeover and offers a guide to the grocer’s current thinking.
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OpinionRowan Gormley: What direct marketers can teach us
At heart, I’m a direct marketer and relatively new to the world of multichannel retailing.
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OpinionOpinion: John Lewis, retailer in residence
News that John Lewis is poised to mock up try-before-you-buy in-store apartments shows it is making use of existing assets. Retail Week Live 2017 ChatbotTo communicate with the Retail Week Live 2017 Chatbot you will need to voluntarily add the bot as a contact from within Skype, Facebook Messenger, or ...
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OpinionEvery retailer needs a strategy for going up against Amazon
I’m a ‘practicologist’, and while not a soothsayer, I do have a reasonably good idea of what’s coming down the track.
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Retail VoicePowering profits with personalisation engines
Personalisation engines are enabling retailers to dive deeper into customer behaviour, as Gregory Gazagne, executive vice-president at Criteo, EMEA, explains.
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NewsJack Wills raids Burberry for marketing chief
Jack Wills has poached a Burberry executive to become its first chief marketing officer.
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NewsScalpel or axe? How retailers should seek to streamline
As the likes of Tesco, John Lewis, Sainsbury’s and Asda streamline their cost bases, Lawrence Hutter explores the departments where retail’s axe is likely to fall.
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GalleryIn pictures: The best and worst of Newcastle retail
Retail Week visits Intu Eldon Square in the heart of Newcastle and ranks the best and worse retail stores on offer.
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DataData: The UK's top 40 disposable income goldmines
Traditionally, London and the Southeast represent key geographies for retailers establishing or expanding their property portfolios, but where else should they be focusing their attention?
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OpinionAugmented reality: What are the legal realities?
Augmented reality is growing in popularity but what are the legalities that retailers should bear in mind?