All Customer articles – Page 121
-
Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
-
Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.
-
Retail VoiceWhat 2017 peak figures reveal about consumer behaviour
DPD chief executive Dwain McDonald shares his thoughts on the golden quarter of 2017 and planning for the 2018 peak trading period.
-
Retail VoiceThe retail customer experience of the future
Oracle’s Antony Welfare explains why customer experience offers retailers the biggest competitive advantage.
-
OpinionOpinion: Leaders will make a real difference in 2018
Retail’s challenges are not new. How managers meet the challenges will separate winners and losers in the new year, argues former Asda boss Andy Clarke.
-
AnalysisCould FMCG ads on Amazon's Alexa change search forever?
Amazon has held talks with several brands to allow greater promotional opportunities on its Alexa voice platform. PlanetRetail RNG senior editor Howard Lake looks at the implications.
-
NewsPoundland’s X-rated Elf tweets to be probed by ASA
The Advertising Standards Agency (ASA) has launched an investigation into Poundland’s lewd ‘Elf on the Shelf’ Twitter campaign.
-
Report StoreConsumer 2018
Four steps to knowing your customers and how to be their go-to retailer in the new year and beyond
-
OpinionOpinion: A CVA won’t save Toys R Us – it must save itself
Tomorrow, Toys R Us will plead with its creditors to approve a corporate voluntary arrangement.
-
CartoonBlower’s retail cartoon: Next-day delivery for Christmas
Cartoonist Patrick Blower’s take on retailers fulfilling their next-day delivery promises in the final run-up to Christmas Day.
-
Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
-
NewsHouse of Fraser launches pop-up brand concessions
House of Fraser will play host to pop-up concessions designed to drive footfall with an ever-changing offer.
-
AnalysisExperience is driving loyalty like never before
Why providing an excellent customer experience is critical for creating valuable connections with shoppers in today’s hyper-competitive market.
-
NewsOpinion: Retailers shouldn’t say 'it’ll never happen'
All my life I’ve heard smart, intelligent people say the words ‘it will never happen’.
-
Retail VoiceSupercharge your Christmas creative on mobile
Facebook’s Martin Harbech reveals five secrets to making the most of the festive period on the small screen.
-
Retail VoiceCould 2018 be the year of augmented humanity?
With technology becoming more natural and instinctive, will 2018 be the year where artificial intelligence meets emotional intelligence?
-
OpinionKeynote: In the age of robots, human contact will be key
In the rush to keep up with consumer habits, such as the rise of social media and consumers’ desire for convenience and speed, the industry could be overlooking one of its strongest suites in the deck – people.
-
Retail VoiceCan footfall data predict future sales performance?
Breadth of coverage across key retail destinations and a high correlation with national spending data means retailers should ignore footfall statistics at their peril.
-
AnalysisConsumer 2018: How will shoppers spend this year?
Consumer spending has been volatile of late. What does this mean for 2018? Will shoppers splash the cash or batten down the hatches?
-
AnalysisConsumer 2018: Will confidence continue to fall?
Consumer confidence fell again in November, marking the 20th consecutive month of negative shopper sentiment.