All Customer articles – Page 122
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AnalysisHow Wolfson’s strategy shift will future-proof Next
Today, Next unveiled a shoddy set of results, leading boss Lord Wolfson to call it the most challenging year in a quarter of a century.
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AnalysisHow convenience powered Screwfix’s win
From mail-order specialist to 530-store powerhouse, the Salesforce Best Retailer Over £250m winner Screwfix has made itself indispensable to its customers.
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NewsSainsbury’s ploughs £150m into new round of price cuts
Sainsbury’s has initiated a new round of price cuts which it says should reduce the price of an average family shop by 8%.
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AnalysisStore of the week: Starbucks Reserve, Seattle
Opened at the end of February, the new-look Starbucks Reserve store, in its home city of Seattle, shows the lengths that purveyors of warm beverages are prepared to go to in order to create ‘premium’ experiences for their customers.
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Retail VoiceThe key behaviours of a retail disruptor
JDA Software vice-president of retail industry strategies JoAnn Martin looks at new research that explains how disruptive retailers are shaping the future of the industry.
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AnalysisAnalysis: John Lewis will be 'a place to shop, do and learn'
Opened 10 years ago in White City, Westfield London’s most significant development will be unveiled this week – the opening of 740,000 sq ft more trading space.
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Retail VoiceDemocratising data analytics through automation
In the past, data analytics was the preserve of big business, reserved for those that could afford technology costing thousands of pounds and had the budget to employ teams of data scientists.
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AnalysisAnalysis: Are you targeting the wrong customer?
In this data-rich era, retailers should theoretically be able to identify and target their customers like never before. But is this happening?
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Retail VoiceHow decentralised tech prevents damaging data breaches
Most people will remember reading about the Equifax data breach reported in September 2017.
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NewseBay launches AI-powered celebrity style matcher
eBay has launched AI-powered celebrity style-matching content for its fashion offer, using visual search to link outfits with its inventory.
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AnalysisStore of the week: The Tea Centre, New South Wales
When it comes to tea retailing – or coffee, for that matter – the Australian merchants seem, increasingly, to have things sewn up.
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Retail VoiceSharing the cost of data analytics with your peers
Just as retailers are coming under intense pressure to get closer to their customers, marketing budgets are being squeezed.
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Retail VoiceCreating a single customer view in the era of GDPR
With GDPR soon to be upon us, retailers need to understand the big changes it will bring to the way they use and analyse customer data.
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NewsMove of the week: Shop Direct’s new chief executive
The appointment of Henry Birch as the new chief executive of Shop Direct shows the changing face of retail.
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Retail VoiceData collaboration and the new era of customer insight
The benefits of holding data are well understood, with McKinsey research revealing retailers that leverage its full power could increase operating margins by up to 60%.
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OpinionOpinion: Focus on selling well, not price, to survive
It’s only March and we can already see the pressure mounting across retail. The list of distress is already long enough – Mothercare, New Look, Toys R Us, Maplin.
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AnalysisPodcast: Retailers must prepare for a data-driven future
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
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AnalysisStore of the Week: Kitchen Provisions, Stoke Newington
If you’re going to be a specialist, be special. On the basis of a visit to Kitchen Provisions, good merchandising gives this store an edge.
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OpinionBankruptcy bug is starting to look like an epidemic
The phrase ‘dropping like flies’ has been often on my lips as we witness one retail collapse after another and watch others staggering into intensive care.
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AnalysisAnalysis: Five things retailers can learn from Greggs
Traditionally known as a high street baker, Greggs has transformed its business model since 2013, when it ushered in a new strategy.