All Customer articles – Page 53
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NewsAsda moves key worker discount to rewards app
Supermarket chain Asda has said that from Thursday, all Blue Light Card holders will be able to access their 10% discount through its Rewards app.
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NewsJohn Lewis reports soaring sales of coronation merchandise
Sales of coronation memorabilia have rocketed at department store group John Lewis as the royal event approaches.
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Opinion‘AI scare stories abound but retailers need to get in on the act now’
The rise of AI has been one of the biggest stories of the year so far, prompting excitement about its potential and fears about possible malign effects in equal measure.
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NewsShop price inflation ‘likely to have peaked’ in April
Inflation is “likely to have peaked” during the first week of April, despite continuing to reach record highs in some categories, according to the latest figures from the BRC-Nielsen Shop Price Index.
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NewsMarks & Spencer reveals new investment in London stores
Marks & Spencer has announced an additional £12.5m investment in stores across London over the next year.
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NewsFrasers Group unveils loyalty scheme across all brands
Frasers Group chief executive Michael Murray has said the retailer is set to unveil a new membership scheme and flexible payments solution, which he described as the retailer’s version of Amazon Prime.
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NewsAO becomes first UK online retailer to stock ‘as new’ refurbished mobile phones
AO has become the UK’s first online retailer to offer “as new” mobile phones through its Mobile Phones Direct brand.
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NewsPret expands subscription service to cover all food and iced drinks
Pret a Manger has unveiled changes to its successful coffee subscription service, expanding the scheme to cover freshly made food, snacks and other drinks.
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NewsOcado to close fulfilment centre putting over 2,000 jobs at risk
Ocado is set to close its Hatfield customer fulfilment centre, putting 2,300 jobs at risk.
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NewsLidl highlights London opportunities as it eyes new store openings
Lidl has published a list of hundreds of priority locations for new stores across the UK in a bid to expand its value offering.
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DataRetail sales fall in March as record inflation persists
Retail sales fell in March as customers continued to rein in spending amid record-high levels of inflation.
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Data
UK consumers boosted by ‘sudden flowering of optimism’
The GfK Consumer Confidence Index increased six points to -30 in April compared with last month – a 20-point recovery since January this year.
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Opinion‘Shoppers are unlikely to feel giddy with delight when inflation falls to “only” 9%’
A fall in the rate of inflation this week proved more insipid than had been hoped for, but had it been bigger there would hardly have been cause for breaking out the champagne.
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NewsWatch: Pets at Home unveils rebrand and ad campaign
Pets at Home has debuted a new look and fresh advertising campaign that “brings together all elements of its business”.
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Retail VoiceHow to deliver a seamless customer experience
Achieving excellence in customer experience takes dedication, consistency and constant evolution. Informatica investigates how all this can be delivered
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NewsAmazon launches initiative for sellers to expand across Europe
Amazon has launched an initiative to help sellers extend their business to all its UK and European marketplaces.
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NewsExclusive: B&M pulls the plug on ecommerce home deliveries
B&M has abandoned online home delivery after a trial period had previously been available to customers on its website.
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NewsMarks & Spencer extends price lock as shoppers prioritise value
Marks & Spencer is extending its price lock campaign as demand for value for money remains “top of the list” for shoppers.
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Opinion‘Retailers using personalisation for a quick buck will end up on wrong side of customers’
Retailers need to think about how personalisation strategies fit with building and retaining customer trust, historically the most important determinant of lifetime value, maintains OC&C’s Matt Coode
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DataForecast: The trends shaping health and beauty in 2023 and beyond
The Retail Week analyst team predicts the UK health and beauty market will grow at a compound annual growth rate (CAGR) of 3.9% to 2026/27 as retailers fight to gain market share in this lucrative category.