All Customer articles – Page 53
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AnalysisRevealed: What shoppers really think about supermarket loyalty schemes
Supermarkets have flooded the market with next-generation loyalty schemes to give back to their customers – but do shoppers actually think of them as a reward? And after speculation about their value, do they trust that the prices they see are genuine?
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NewsExclusive: More than half of shoppers think supermarket loyalty prices are a scam
The majority of the British public believes that supermarket loyalty prices are a scam and that original prices have been doctored to make discounts look better, Retail Week can reveal.
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NewsFreemans launches first credit offer in 13 years
Freemans has announced the launch of a new credit offer, its first in 13 years, in a bid to continue offering value and flexibility to shoppers.
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NewsYoung Minds: ‘The most successful brands we work with are the ones leaning into young people’
UNiDays head of wellbeing Alex Smith, speaking on the ‘Young minds: Future of Loyalty’ panel at LIVE 2024, has said that the most successful brands are the ones leaning into the needs of young people.
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NewsDunelm non-exec named new customer director
Dunelm has announced that a non-exec director has stepped down from the board to take on a full-time role as the retailer’s customer director.
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Retail VoiceDon’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail VoiceFive ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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NewsSainsbury’s slashes baby milk prices
Sainsbury’s has confirmed it is slashing prices on some of its baby milk products from tomorrow.
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NewsRetail sales dampened by one of wettest Februarys on record
UK retail sales declined as consumer demand was dampened by one of the wettest Februarys on record, according to the latest BRC-KPMG Retail Sales Monitor.
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Innovation of the WeekTesco launches menopause-friendly aisles
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceFive ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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InterviewQ&A: B&Q marketing director Tom Hampson on the power of ‘You Can Do It’
As B&Q dusts off its ‘You Can Do It’ slogan for a new advertising campaign, we spoke to marketing director Tom Hampson about the power of the catchphrase, balancing innovation with heritage, and influencer marketing
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NewsHammerson reports growth in footfall as rental income increases
Hammerson, which owns and operates shopping centres including Brent Cross in London, posted a rise in rental income as occupancy and footfall increased in the full year ending December 2023.
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NewsFebruary footfall ‘saved’ by half-term holiday shoppers
Retail footfall across all locations increased in February as the school half-term drove shoppers to stores.
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InterviewQ&A: BP's Joanne Hayward on why food is the future of forecourt retail
As news emerges that BP is rolling out a fresh, made-to-order food pilot across its stores, vice president of convenience Europe Joanne Hayward talks to Retail Week about these new Wild Bean Cafe pilots, the transition to electric vehicles, and how BP is growing its convenience offer.
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Retail VoiceDeliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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NewsBP launches freshly made food-to-go pilot
BP has today rolled out a fresh, made-to-order food offer pilot across 10 of its convenience stores, following the “success of two proof of concept” openings in 2023.
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NewsShop price inflation falls again to reach lowest level in two years
Shop price inflation fell in February for the second consecutive month to reach the lowest level of annual growth since March 2022.
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NewsRed Sea disruption takes toll on more than half of UK businesses
More than half of UK businesses and manufacturers have seen increased costs and delays to shipments as a result of the ongoing attacks on shipping containers in the Red Sea, according to new research.