All Customer articles – Page 57
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NewsConsumer confidence shows no improvement as it drops to near-historic lows
UK consumer confidence dropped again in January and showed little signs of improvement as it reached near-historic lows.
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NewsSuperdrug reports strong Christmas sales as customers return to high streets
Superdrug has posted strong Christmas sales driven by customers returning to bricks-and-mortar stores, strong demand for fragrance and cosmetics products, and the launch of a new marketplace.
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NewsInflation dips in December but UK households still feel squeeze
UK inflation dipped in December but remains at one of the highest levels since records began as the cost-of-living crisis continues.
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NewsExclusive: Air fryer prices rocket by up to 90% in the past year
Air fryers have soared in price over the past year as demand for low-energy home appliances grows during the cost-of-living crisis.
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DataRanking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Amazon, Tesco and Asda have come out on top of an exclusive consumer poll asking which retailers offer the best customer experience, but Aldi isn’t far behind.
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AnalysisAnalysis: How retail confounded the doom and gloom to achieve a very merry Christmas
As soon as retailers’ Christmas updates started coming in, it was clear that something unexpected had happened – the festive season had been better than anticipated for many
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NewsCo-op appoints former N Brown exec Kenyatte Nelson
Kenyatte Nelson, non-executive director at the British Retail Consortium and former chief brand officer at N Brown Group, will join the Co-op this month as chief membership and customer officer.
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NewsDecember sales rise as Christmas brings some cheer for retailers
UK retail sales rose in December 2022 but the uptick masked a drop in volumes due to inflation running at historically high levels, the latest BRC-KPMG Retail Sales Monitor has found.
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NewsLidl Christmas sales soar as shoppers tighten belts
Lidl attracted more than 1.3 million customers and grew sales by almost 25% in the run-up to Christmas.
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NewsRetailers ‘deeply dishonest’ about January Sale prices
Almost half of products were more expensive at the start of the year than in the latter half of 2022.
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Innovation of the WeekInnovation of the Week: H&M launches experimental metaverse experience
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsHobbycraft delivers ‘robust’ Christmas trading performance
Hobbycraft has posted a “robust” set of Christmas results driven by workshops, a quicker click-and-collect service and social media ‘cleanfluencer’ Mrs Hinch.
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NewsWaitrose launches month-long offers to help customers with cost of living
Waitrose is offering customers price reductions across thousands of products during January to help ease the ongoing cost-of-living crisis.
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NewsMorrisons slashes prices on 130 items as cost of living bites
Supermarket giant Morrisons has reduced the prices on 130 items at the start of the year including bread, meat and cheese to help shoppers struggling with ongoing inflation.
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AnalysisBuys, boardroom exits and botched IPOs: retail’s biggest stories of 2022
From accounting scandals to crushing collapses, the thrills and spills of retail have provided plenty to talk about this year. As 2023 dawns, here’s our pick of the biggest eyebrow-raising stories from the industry in 2022
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AnalysisAnalysis: The most unexpected retail TikTok stars of 2022
From trendy sportswear brands like Gymshark to cutting-edge tech giants like Apple, some retailers are social media naturals that grow from the moment they arrive on TikTok, whereas others have to work a little harder to win their audience.
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NewsMade.com customers to be left £12m out of pocket, warn administrators
Tens of thousands of Made.com customers will collectively lose out on £12m worth of deposits made around the time the retailer collapsed into administration.
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NewsBoxing Day Sales drive retail footfall resurgence
Footfall to UK retail destinations jumped 40% year on year on Boxing Day as customers hunted for bargains amid the cost-of-living crisis.
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NewsRetailers hope late shopping surge will provide Christmas trading miracle
Retailers remain hopeful that a late shopping surge will help save Christmas trading, despite the cost-of-living crisis and the added complications of rolling strike action.
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NewsOne third of UK consumers to cancel holidays next year as they brace for recession
A third of UK consumers are set to cancel holidays and home improvement projects in 2023, as discretionary income continues to erode and the country faces the prospect of a long recession.