All Customer articles – Page 57
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Innovation of the WeekInnovation of the Week: Selfridges opens sustainable fashion ‘stock market’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Opinion‘Larger retailers can learn plenty from innovative independents’
The creativity and innovation that independents bring to the high street and the industry offer valuable lessons to all retailers, believes PwC’s Lisa Hooker
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DataConsumer confidence inches up on a steady path to recovery
UK consumer confidence increased for the fourth month in a row since January as May saw an “encouraging three-point uptick” though it could still be a “rocky ride out of these tough times”.
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NewseBay to buy authentication company to boost pre-loved fashion business
eBay has signed an agreement to acquire an authentication and digital ID firm to help enhance the marketplace’s pre-loved fashion business.
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InterviewQ&A: Watches of Switzerland CEO Brian Duffy on why the UK is missing out on tourist shoppers
Retail Week speaks to Watches of Switzerland chief executive Brian Duffy about the detrimental impact of tourist tax, the luxury retailer’s secret to success and its international expansion plans in the pipeline
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InterviewTopps man: How Topps Tiles CEO Rob Parker is laying groundwork for decades of success
Topps Tiles celebrates its 60th anniversary this year and sales are as sparkling as a newly installed shower wall.
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AnalysisAre glory days over for Boohoo in the wake of Shein’s runaway success?
As both sales and profits slump for Boohoo amid the cost-of-living crisis in a highly competitive market, Retail Week looks at whether Boohoo can recapture its glory days in an era dominated by fast-fashion leader Shein
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NewsExclusive: Frozen food specialist Cook launches subscription service
Frozen food specialist Cook is set to launch a subscription service later this month, following a successful trial of the new scheme.
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Opinion‘Claims of grocers profiteering grab headlines but avoid confronting real issues’
Has anyone told Sir Ed Davey, or other proponents of the “profiteering supermarkets” point of view, that Tesco’s profits plummeted last year by half?
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Retail VoiceThree ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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NewsExclusive: OnBuy to become first marketplace to offer customers a rewards scheme
Online marketplace OnBuy is set to become the first marketplace to offer customers rewards for purchases, Retail Week can reveal.
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Opinion‘Battle for data will be the battle for the bottom line in grocery’
The companies that emerge the strongest from the current downturn will shape a new data and insight paradigm, argue McKinsey’s Anita Balchandani and Samantha Phillips
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Retail VoiceThe modern retail experience: why customer identity matters
Okta’s Ian Lowe explains why customer identity is crucial for improving user experience and conversion rates in the digital retail market
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Retail VoiceWinning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express
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DataMoney talks: Data on what will get 2,000 consumers spending
One of the major areas of retail transformation over the past decade has occurred at the checkout – with consumers now using a raft of new payment types to make purchases online and in-store.
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NewsCoronation expected to cost online retailers £128m
King Charles’ coronation is expected to cost online retailers £128m as people around the UK host parties or attend events.
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NewsApril footfall boosted by Good Friday and Easter Saturday shopping
Retail footfall increased in April as shoppers hit stores to spend ahead of Easter Sunday.
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NewsAsda moves key worker discount to rewards app
Supermarket chain Asda has said that from Thursday, all Blue Light Card holders will be able to access their 10% discount through its Rewards app.
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NewsJohn Lewis reports soaring sales of coronation merchandise
Sales of coronation memorabilia have rocketed at department store group John Lewis as the royal event approaches.
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Opinion‘AI scare stories abound but retailers need to get in on the act now’
The rise of AI has been one of the biggest stories of the year so far, prompting excitement about its potential and fears about possible malign effects in equal measure.