All Customer articles – Page 56
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Opinion‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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NewsHuman connection is key for beauty retailers, says Ulta Beauty boss
Ulta Beauty chief executive Dave Kimbell has highlighted the importance of human connection for beauty retailers despite the technological innovations within the industry.
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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NewsNo ‘major disruptions’ expected from Red Sea attacks, says Estée Lauder exec
Estée Lauder vice president of global supply chain planning Frank Maassen has said the beauty giant does not anticipate any “major disruptions” to customers as a result of the supply chain issues in the Red Sea.
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NewsHelloFresh slapped with fine for spamming customers
Recipe-in-a-box retailer HelloFresh has been slapped with a £140,000 fine by the Information Commissioner’s Office for sending millions of spam emails and texts.
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NewsSainsbury’s launches EV charging business
Sainsbury’s has launched an electric vehicle (EV) charging business called Smart Charge.
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NewsIkea slashes prices on thousands of products
Ikea has rolled out new lower prices on thousands of products, with more to come by spring.
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NewsMarks & Spencer: ‘No clothing price increases this year’
Marks & Spencer has signalled that it does not intend to increase apparel prices in 2024.
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NewsSainsbury’s boss working with government on Red Sea shipping
Sainsbury’s chief executive Simon Roberts is in direct contact with the government to mitigate any knock-on effects of the supply chain issues in the Red Sea and Suez Canal.
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Retail VoiceInsider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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NewsRetail sales see ‘sluggish’ growth
UK retail sales slowed in December as weak consumer confidence continued to hold back spending in the festive period, according to the latest BRC-KPMG retail sales monitor.
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NewsTesco launches first double Clubcard points event in a decade
Tesco has launched its first double Clubcard points drive in over a decade.
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AnalysisBoycotts and outcries: can retailers really get cancelled?
Brands and retailers being held accountable for their actions by customers is nothing new, but is cancel culture a real threat for retailers and can it lead to brand oblivion?
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NewsRetailers fear spring price rises and shortages due to Red Sea attacks
Non-food retailers and suppliers are preparing for possible price rises and even product shortages in the spring, as the unrest in the Red Sea continues.
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NewsAsda launches Aldi and Lidl price match in UK supermarket first
Asda has become the first UK supermarket to match both Aldi and Lidl on price across what it called a “broad range of popular everyday products”.
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NewsOcado slashes prices on a further 1,700 products
Ocado has added 1,700 products to its Big Price Drop today, its fifth round of price cuts since June 2023.
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AnalysisThe top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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NewsChristmas shopping boosts December footfall
Retail footfall across all UK destinations increased in December as shoppers flocked to stores ahead of Christmas.
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NewsSuperdrug cuts up to 50% off its own-brand prices
Superdrug has announced up to 50% price cuts across a range of everyday items, from healthcare products to cosmetics, as it looks ”to make everyday more affordable for shoppers.”
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NewsMorrisons invests £15m in January price cuts
Morrisons has invested £15m into cutting the prices of over 200 popular products to help customers “through the January squeeze”.