All Customer articles – Page 59
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News‘Bleak winter’ ahead as inflationary shop prices break new records
With shop price inflation showing no signs of slowing down heading into the final month of the year, the British Retail Consortium has predicted an “increasingly bleak” winter for retail.
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AnalysisHow to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
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AnalysisAnalysis: What does shopper behaviour on Black Friday mean for Christmas?
From surprisingly strong in-store results to the rise of the indies, shopper behaviour this Black Friday has produced some key lessons for retailers ahead of Christmas
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Opinion‘The retail sector isn’t doomed, but 2023 will be a tough year’
While UK retail is facing historic pressures, the current environment is also throwing up opportunities for business. David Maddison from HSBC gives a banker’s view on the health of the sector
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NewsWaitrose snaps up former M&S marketing boss as customer director
Waitrose has snapped up a former Marks & Spencer marketing director Nathan Ansell as its new customer director.
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GalleryFirst look: H&M puts sustainability at centre of Regent Street revamp
H&M has reopened its Regent Street flagship with new in-store services and a broader focus on sustainability and the circular economy
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NewsPets at Home profits fall due to increased costs of energy and freight
Pets at Home has blamed rising energy and freight costs for a slump in profit before tax, but has not changed its full-year guidance as customer levels remain strong.
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OpinionGraham Bell: ‘Retailers have as big a role as government in tackling cost-of-living crisis’
Retailers are undoubtedly operating in an ongoing challenging environment, with consumers facing the challenges of the increased cost of living against the backdrop of a looming recession.
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NewsHalf of customers set spending limits for Christmas presents
Half of UK customers are setting themselves spending limits on Christmas presents for children and partners this year as inflation continues to run rampant.
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NewsRetail sales continue downward spiral in October
Retail sales remained sluggish through October as the cost-of-living crisis continued to impact consumer confidence.
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DataConsumer confidence inches up as Sunak takes charge
Consumer confidence has increased slightly, up from the historic lows it reached in recent months.
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NewsLidl profits soar as customers switch millions of pounds to discounter
Lidl profits and sales have soared as deepening food inflation and the worsening cost-of-living crisis have seen hundreds of thousands of customers a week making the switch from supermarkets to the discounter.
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OpinionMurray Lambell: 'Retail needs to rewrite the way we do Black Friday'
The notorious Sales event has changed since its inception and no longer lives up to its promise of value, argues eBay UK general manager Murray Lambell
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NewsAmazon plans 10,000 job cuts as Bezos warns of US recession
Tech giant Amazon is reportedly planning to shed 10,000 jobs in its corporate and technology divisions as founder Jeff Bezos warned US businesses should “batten down the hatches”.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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NewsMarks Electrical boss: We're winning spend while John Lewis 'neglect their customers'
Marks Electrical boss Mark Smithson has insisted the retailer is winning market share from competitors such as John Lewis that “neglect their customers”.
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AnalysisShopper survey: How cash-strapped consumers plan to cut spend this Christmas
Sweet treats face being cut from Christmas shopping lists this festive season as cash-strapped consumers look to make ends meet, according to new research carried out for Retail Week
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NewsRetail sales slow as customers delay spending ahead of Christmas
Retail sales slowed in October as the cost-of-living crisis prompted customers to delay spending ahead of Christmas.
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years