All Customer articles – Page 68
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Retail VoiceThree ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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NewsExclusive: OnBuy to become first marketplace to offer customers a rewards scheme
Online marketplace OnBuy is set to become the first marketplace to offer customers rewards for purchases, Retail Week can reveal.
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Opinion‘Battle for data will be the battle for the bottom line in grocery’
The companies that emerge the strongest from the current downturn will shape a new data and insight paradigm, argue McKinsey’s Anita Balchandani and Samantha Phillips
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Retail VoiceThe modern retail experience: why customer identity matters
Okta’s Ian Lowe explains why customer identity is crucial for improving user experience and conversion rates in the digital retail market
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Retail VoiceWinning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express
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DataMoney talks: Data on what will get 2,000 consumers spending
One of the major areas of retail transformation over the past decade has occurred at the checkout – with consumers now using a raft of new payment types to make purchases online and in-store.
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NewsCoronation expected to cost online retailers £128m
King Charles’ coronation is expected to cost online retailers £128m as people around the UK host parties or attend events.
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NewsApril footfall boosted by Good Friday and Easter Saturday shopping
Retail footfall increased in April as shoppers hit stores to spend ahead of Easter Sunday.
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NewsAsda moves key worker discount to rewards app
Supermarket chain Asda has said that from Thursday, all Blue Light Card holders will be able to access their 10% discount through its Rewards app.
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NewsJohn Lewis reports soaring sales of coronation merchandise
Sales of coronation memorabilia have rocketed at department store group John Lewis as the royal event approaches.
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Opinion‘AI scare stories abound but retailers need to get in on the act now’
The rise of AI has been one of the biggest stories of the year so far, prompting excitement about its potential and fears about possible malign effects in equal measure.
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NewsShop price inflation ‘likely to have peaked’ in April
Inflation is “likely to have peaked” during the first week of April, despite continuing to reach record highs in some categories, according to the latest figures from the BRC-Nielsen Shop Price Index.
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NewsMarks & Spencer reveals new investment in London stores
Marks & Spencer has announced an additional £12.5m investment in stores across London over the next year.
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NewsFrasers Group unveils loyalty scheme across all brands
Frasers Group chief executive Michael Murray has said the retailer is set to unveil a new membership scheme and flexible payments solution, which he described as the retailer’s version of Amazon Prime.
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NewsAO becomes first UK online retailer to stock ‘as new’ refurbished mobile phones
AO has become the UK’s first online retailer to offer “as new” mobile phones through its Mobile Phones Direct brand.
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NewsPret expands subscription service to cover all food and iced drinks
Pret a Manger has unveiled changes to its successful coffee subscription service, expanding the scheme to cover freshly made food, snacks and other drinks.
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NewsOcado to close fulfilment centre putting over 2,000 jobs at risk
Ocado is set to close its Hatfield customer fulfilment centre, putting 2,300 jobs at risk.
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NewsLidl highlights London opportunities as it eyes new store openings
Lidl has published a list of hundreds of priority locations for new stores across the UK in a bid to expand its value offering.
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DataRetail sales fall in March as record inflation persists
Retail sales fell in March as customers continued to rein in spending amid record-high levels of inflation.
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Data
UK consumers boosted by ‘sudden flowering of optimism’
The GfK Consumer Confidence Index increased six points to -30 in April compared with last month – a 20-point recovery since January this year.