All Customer articles – Page 72
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AnalysisThe most bankable retail trends of 2022
With Christmas 2021 now over, Retail Week unpacks the key consumer trends and asks what they could mean for the golden quarter in 2022.
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Retail VoiceThe supply chain situation room: managing January returns
Retailers must ensure their returns experience is as slick as possible says Akash Gupta, chief technology officer at GreyOrange.
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AnalysisAnalysis: Next boss Wolfson’s five key questions that will shape retail in 2022
Next beat expectations over Christmas but chief executive Lord Wolfson, one of the industry’s most respected leaders, said that working out prospects for the year ahead was “unusually difficult”.
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NewsOnline shopping drives 2021 consumer spending above pre-pandemic levels
A surge in online shopping, pet ownership and streaming subscriptions saw consumer spending in 2021 surpass 2019 levels.
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Retail VoiceTesting 1, 2, 3 – reducing the risk of marketing messaging
Greg Petro, chief executive of First Insight, highlights examples where brands have misjudged the mood and harmed their reputation.
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DataData: Weekend footfall slumps as Omicron dampens last-minute Christmas sales
Surging cases of the Omicron variant have hit retail footfall and dampened any hopes of a sales surge on the last weekend before Christmas.
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AnalysisFive unmissable insights from Retail Week Live to lead you into 2022
At Retail Week Live 2021, leaders from all corners of the sector spoke on topics such as sustainability, the future of work, customer-centricity and experience, as well as looking ahead to the metaverse, livestreaming and gaming
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DataRetail sales rise in November as Black Friday boosts trade
Retail sales advanced in November when Black Friday helped stoke shopper demand.
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DataData: Confidence edges down as consumer interest in major purchases declines
The rising cost of living and the Omicron variant have led to a decrease in consumer confidence during the festive season.
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AnalysisThe 12 stories that rocked retail in 2021
2021 was a huge year for retail news. From surprise acquisitions and shock departures to new arrivals and supply chain woes, here are the stories that shook the industry
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NewsGrocers accused over high fuel prices
Motoring organisation the RAC has attacked retailers such as the big grocers for allegedly failing to pass on lower petrol prices to consumers.
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AnalysisLights, camera, retail: How M&S, Boots and TikTok are merging content with commerce
From Singles’ Day livestreams to shoppable reality TV shows, the worlds of entertainment and retail are becoming more intertwined than ever. How can retailers win in the battle for consumer attention both in-store and on-screen?
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DataData: ‘Weaker than anticipated’ Black Friday contributes to November footfall decline
Footfall in November was down compared to October as people continued to work from home for at least part of the week, while tourism remained lower than pre-pandemic levels.
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NewsGrocers adopt differing stances over face mask enforcement
Grocers have taken divergent positions on how to manage the new requirement for shoppers to wear face masks in English stores once again, as concerns mount about the new Covid variant.
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Retail VoiceSecret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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NewsShoppers facing biggest Christmas price rises in 30 years
Shoppers are facing the biggest price rises in 30 years this Christmas after fears of availability issues sent customers racing to shops in November.
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NewsBlack Friday spending expected to soar despite fewer deals
Shoppers are set to splurge this Black Friday, with experts predicting this could be the biggest shopping event in the UK yet despite a lack of deals.
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Retail VoiceFive ways location data can ease the supply-chain crisis
Data is the key way retailers can minimise supply chain disruption, says Florence Broderick, chief marketing officer at Carto
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AnalysisThe rise of the cyber attack – how retail became a prime target for hackers
As the world of retail moved online during the pandemic, so too did the thieves. These cybercrooks are hunting for customer data – and lots of it. Retail Week examines the increased volume of cyberattacks against retailers and how companies can protect themselves