All Customer articles – Page 69
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Retail VoiceHybrid retail – are you ready for it?
As retail constantly evolves to provide consumers with personalised digital experiences, Citrix’s Christian Schwendemann asks whether the industry is ready for a new way of thinking.
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NewsLush unveils 24-hour vending machine ‘micro store’
Lush has opened its first fully automated shopping experience in London, following the news that the retailer has returned to profit.
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AnalysisExplosive consumer poll: Is greenwashing working?
Retail Week’s Green is the New Black report has ignited debate on social media as to how much consumers know – and care – about sustainability. We take a closer look at its findings.
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Retail VoiceHow to do right by your customer in a data-driven world
Giving your customers super-personalised service while also safeguarding their data can be a tricky tightrope to walk – Precisely’s Martin James examines how retailers can achieve both without wobbling
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Retail VoiceWhat shoppers want: More personal, less choice, stronger purpose
Consumer expectations are higher than ever before, but what is it that shoppers really want and how can retailers achieve it? Adobe UK’s marketing director Peter Bell highlights what retailers can do to stand out.
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DataCost of living shapes grocery shopping habits as sales fall
The soaring cost of living is increasingly affecting food shoppers’ spending habits as punishing inflation replaces the pandemic at the front of consumers’ minds.
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Retail VoiceThe kindest month on Meta: Ramadan
Ramadan is a time of connection for billions of people – and for brands who share community-based values, it can offer surprising new opportunities, says Zehra Chatoo from Meta.
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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VideoRetail Question Time: Mike Coupe and Maria Hollins on navigating unprecedented times
The cost-of-living crunch, spiralling business costs and Russia’s invasion of Ukraine have created uncertainty and a scale of challenge never experienced by retailers in living memory.
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NewsRetail sales rise in February but online share falls back
Retail sales rose year on year in February but online continued on a downward trend as pandemic conditions eased, official data has shown.
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DataData: Consumer confidence plummets as cost-of-living crunch bites
Consumer confidence dropped further in March as concerns over the cost of living grew, with 30-year-high levels of inflation and soaring fuel and food prices.
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NewsAsda launches new budget range and extends loyalty programme to more stores
Asda has launched a new Just Essentials budget range and extended its loyalty programme to more stores as it seeks to support customers through the cost of living crisis.
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DataRanking: The UK’s 50 most-visited retail websites
Retail Week’s latest report showcases the businesses driving traffic in the crowded ecommerce market and reveals key insights for maximising customer retention.
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AnalysisAnalysis: Did Rishi Sunak’s statement put a spring in retail’s step?
On the day inflation hit a three-decade high, chancellor Rishi Sunak delivered a spring statement light on action but heavy on promises as the cost of living crisis continues to spiral.
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NewsInflation hits 30-year high ahead of Sunak’s spring statement
Inflation shot up again in February as fuel, energy and food costs all surged ahead of chancellor Rishi Sunak’s spring spending statement later today.
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Retail VoiceFive top retail priorities for marketeers in 2022
From customer-centrism to using data to empower teams, Emarsys’ Heath Barlow sets out what matters most for tech-savvy marketers.
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AnalysisRetail Horizon: Your exclusive strategic toolkit for the year ahead
Retail Week has relaunched its subscriber-exclusive strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2022 and beyond. Retail Week research director Lisa Byfield-Green explores the key macroeconomic trends that will shape the sector in the coming year