All John Lewis Partnership articles – Page 50
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OpinionComment: What ‘I’m a Celebrity’ can teach retailers
Nothing says it’s nearly Christmas like settling down in front of a roaring fire, switching on the telly and watching minor celebrities getting covered in cockroaches.
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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NewsJohn Lewis to open Hotel Chocolat cafés in store
John Lewis has revealed it is to tie-up with Hotel Chocolat to open two cocoa bar cafés in store.
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NewsJohn Lewis sales surge 18.4% boosted by Black Friday deals
John Lewis sales surged for the week to November 30 driven by Black Friday deals including iPads, TVs and PlayStation 4s.
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AnalysisAnalysis: Using Google Glass while shopping
What is it like to shop using Google Glass? Mobile agency Somo lent Rebecca Thomson the technology for an afternoon to find out.
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InterviewInterview: Ao.com founder John Roberts on reinventing white goods retail
John Roberts, founder and chief executive of white goods etailer Ao.com, is frantically preparing for a key event in the etailer’s year.
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NewsBlack Friday dawns as festive spending begins
An online shopping frenzy is expected to start on Black Friday and run into next week, resulting in record etail sales.
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NewsJohn Lewis sales exceed £100m for second successive week
John Lewis’ sales rose 2.1% year on year last week as it notched up £111.9m in sales.
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NewsWaitrose forecast early Christmas as online sales soar
Shoppers have begun Christmas preparations earlier than last year, according to Waitrose, which said online delivery slots for grocery’s busiest day will be filled this week.
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OpinionNick Bubb’s verdict: Dixons - Down with Comet, up with service?
Dixons has picked up a lot of market share over the last year, thanks to the demise of Comet, but can they now build on that success?
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NewsJohn Lewis launches competition for aspiring singer to star in Christmas ad
John Lewis has launched a competition to give one member of the public the chance to record a version of the track featured in its popular festive advert, for a special live edition of the commercial on Christmas Day.
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OpinionComment: Retailers' Christmas ads - the good, the bad and the ugly
Mid-November and it’s little more than a week since stores were festooned with vampire costumes and we’d all been merrily sending a week’s wages up in multicoloured smoke.
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NewsInfographic: John Lewis sales rise 7.1% as Christmas trading gets under way
John Lewis sales rose 7.1% to £91m last week as the Christmas trading period started in earnest.
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Analysis12 ways for retailers to appeal to mums
Mums are a vital consumer group for many retailers. Retail Week worked with Discovery Research to find out how businesses can appeal to them.
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AnalysisAnalysis: How weather impacts supply chain fulfilment
Unpredictable weather is adding risk for supply chain heads. Jon Severs finds out how retailers are responding to unexpected weather conditions and the methods they are using to forecast demand.
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Analysis
Analysis: Innovation in supply chain online fulfilment
As cut-off times for next-day delivery get later, and same-day delivery becomes more widely adopted, retailers’ supply chains are being tested to the limit, writes David Brooks.
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NewsJohn Lewis to open in Westfield London
John Lewis is to open a 230,000 sq ft department store in Westfield London, creating 600 new jobs.
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NewsJohn Lewis sales soar 7.1% as Christmas ad launches
John Lewis sales rose 7.1% to £91m last week as its much-anticipated Christmas advert launched.
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NewsInfographic: John Lewis sales boosted by iPad Air launch
John Lewis sales rose 8% to £91.7m in the week to November 2 as price matching and the launch of the new iPad Air drove sales.