All articles by Liz Morrell – Page 4
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AnalysisTraffic Jams
As trade becomes increasingly unpredictable, Liz Morrell asks retailers whether it is down to multichannel, competition from leisure, the weather or something more fundamental
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AnalysisHow to combat staff football fever
Managing shift requests for time off is a challenge during the World Cup.
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AnalysisJobs that can make a difference
A career in ethical retailing can be demanding but rewarding
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AnalysisOffers hot off the press
Every weekend, newspapers are running special promotions with retailers, but how do they work and which ones succeed in pulling in the punters?
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AnalysisRetail IT investment: Back to the future
Retailers’ spending on information technology fell drastically during the global economic downturn, but there are signs that IT investment is on the rise once again. Liz Morrell reports
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AnalysisThe vital role of the area manager
Mothercare’s investment in developing its area managers is paying off, discovers Liz Morrell
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AnalysisThe local post
Social media works well for advertising store job opportunities, says Liz Morrell
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A helping hand
Supporting a charity is not just about giving something back, it can benefit staff
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AnalysisMay the forces be with you
The skills developed as an armed forces reservist can be of value to retailers
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AnalysisConsumer Finance: Credit where credit’s due
The credit market has faced a shake-up, but with in-store credit still accounting for billions in sales providers are innovating to offer better point-of-sale finance.
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Making training as simple as ABC
The overhaul of retail vocational training should benefit everyone
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Avoiding a showdown on holidays
Pushing staff to plan their holidays well in advance can benefit everyone
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AnalysisHitting the headlines
When retailers make the news for the wrong reasons, staff must be kept in the loop.
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AnalysisBranching out into services
Banking, energy and car servicing are just some of the services retailers are extending their brands into - but it’s not without risks, says Liz Morrell
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How to be the best employer
Retailers fared well in this year’s Best Companies To Work For survey. Liz Morrell finds out why
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Hidden talent in the long-term jobless
Recruiting from among this often overlooked group can have surprising benefits
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AnalysisCustomer service: Let’s get personable
Good management of staff and investment in training to help foster talent is key to maximising efficiency and achieving a consistently excellent service level
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AnalysisStock pools: The single source solution
As multichannel operations mature and seek greater efficiency, some retailers are moving to single stock pools. If managed properly these can have numerous benefits
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Tackling mass recruitment
How do retailers that are expanding rapidly manage recruiting for stores, asks Liz Morrell