All articles by Liz Morrell – Page 2

Analysis
The multichannel shopper

2011-03-31T00:00:00Z

Patterns of consumer behaviour develop all the time - especially in the world of multichannel. Liz Morrell outlines what retailers need to know about today’s shopping habits
Analysis
Cleaning up

2011-02-18T00:00:00Z

The Bribery Act promises to hit global supply chains hard. Liz Morrell reports on what retailers need to know
Analysis
Being in the know

2011-02-18T00:00:00Z

Headlines about unethical factory standards have once again highlighted the problem that retailers face with their complex supply chains
Analysis
Security technology: A full arsenal of deterrents

2011-02-14T07:00:00Z

Protecting profit through improving security has never been more important. So how can retailers make the most of their security budgets.
Analysis
Stamping out online fraud

2011-02-11T00:00:00Z

Total online fraud losses have dropped in the past two years with a raft of new security measures to prevent card-not-present fraud. Liz Morrell asks if the trend will continue
Analysis
Ready, steady... Sale!

2011-01-14T00:00:00Z

Transforming a store for Sale is a race against the clock. So how do retailers ensure it’s as smooth as possible? Liz Morrell spent the night before Christmas at John Lewis to find out
Analysis
The rise of the super store manager

2011-01-14T00:00:00Z

The recession has redefined the store manager’s role and many have thrived, finds Liz Morrell
Analysis
Lonely at the top

2010-12-10T00:00:00Z

New leaders are expected to hit the ground running, but they need help settling.
Analysis
Driving loyalty and footfall through mobile commerce

2010-12-10T00:00:00Z

Mobile retail is empowering consumers, but it can be a positive tool for retailers.
Analysis
The green tax goes off-colour

2010-11-26T00:00:00Z

An energy efficiency scheme was supposed to incentivise retailers to think about carbon emissions, but the Government has backtracked on its commitment to recycle the money. Liz Morrell reports
Analysis
A great customer service culture

2010-11-26T00:00:00Z

Retailers need to adopt customer service initiatives that stick, says Liz Morrell
Analysis
Shop Direct’s military manoeuvres

2010-11-19T00:00:00Z

Can going commando deliver cost-effective management training, asks Liz Morrell
Analysis
Going in for the skills

2010-11-12T00:00:00Z

Staff with product knowledge are a must for both happy customers and sales, finds Liz Morrell
Analysis
Social network

2010-11-05T00:00:00Z

Investing in a leisure programme for staff may sound lavish but it can pay off
Analysis
Mobile-smart staff

2010-10-29T00:00:00Z

Smartphone training is key to improving shoppers’ perceptions of sales staff, finds Liz Morrell
Analysis
Stir up talent in the milk round

2010-10-22T00:00:00Z

Retailers are adopting innovative ways of attracting prospective employees, finds Liz Morrell
Analysis
Rewarding staff: In it for the long haul

2010-10-15T00:00:00Z

Rewarding staff who help a company perform in the long term has its benefits
Analysis
Taking the right approach at store manager conferences

2010-10-15T00:00:00Z

Store manager conferences can be a powerful business tool to motivate as well as reward if the right approach is taken
Analysis
United we stand

2010-10-08T00:00:00Z

When JJB Sports lost its battle earlier this summer to de-recognise the GMB union that represents staff at its Wigan warehouse, the case illustrated the conflict-ridden relationships that some retailers continue to have with unions.
Analysis
What stops FDs getting the top retail jobs?

2010-10-01T00:00:00Z

When it comes to the top spot in retail businesses FDs are often passed over, but is the ‘numbers man’ stereotype unfair?