All Multichannel articles
-
Opinion‘As Christmas nears, the picture is bumpy but not bleak’
Retailers should be prepared for unpredictability ahead, but be ready for a strong finish, observes PwC’s Lisa Hooker
-
NewsJohn Lewis sets up supplier brands platform to accelerate new launches
Department store group John Lewis has gone live with a new supplier brands platform as it aims to provide customers with more choice, faster.
-
AnalysisExplainer: Implications of Sainsbury’s surprise on-off Argos sale talks
In the space of a weekend, it was revealed that Sainsbury’s was considering selling its Argos general merchandise division to Chinese colossus JD.com, and then that talks were over. Retail Week examines the implications
-
Opinion‘Retail doesn’t need more stores – it needs better ones’
Too many retailers still treat online and offline as competing channels but together they create a richer customer relationship, argues Trinny London managing director Mark Smith
-
NewsM&S resumes click and collect following cyberattack
Marks & Spencer has brought back its click-and-collect service after it was paused following the cyberattack that struck the company in April.
-
Retail VoiceFrom scroll to sale: How TikTok drives commerce everywhere
Margins are under pressure. Loyalty? Harder to earn. And traditional routes to growth are no longer guaranteed. So, with shopper habits evolving and the rules of brand engagement shifting, many retailers are looking for new ways to reach and convert consumers in the moments that matter
-
NewsB&Q launches UK-first marketplace click-and-collect service
B&Q is to offer shoppers click-and-collect service for its third-party online marketplace, allowing shoppers to pick up their orders from as early as the following day, Retail Week can reveal
-
Retail VoiceHow retailers can fast-track progress to cyber resilience
With retailers still reeling from recent cyber security breaches, Cognizant looks at three steps retailers can take to boost cyber reslience
-
Opinion‘Online shopping is no longer exciting. Etailers will need to pedal harder to succeed’
Retail Week editor-in-chief Charlotte Hardie wonders whether the role that online purchasing plays in people’s lives has changed forever
-
Opinion‘A new way to shop is integrating the best of physical and online worlds’
The arrival of ‘discovery commerce’ means what people love about going to the shops can be replicated online, believes Accenture Song’s Sarah Lambert
-
Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelin’s Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
-
Opinion‘Stores may mitigate M&S’ cyber disruption, but shoppers’ omnichannel expectations bring risk’
About a third of M&S’ clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald
-
GalleryIn pictures: Walmart’s store of the future
Retail goliath Walmart has unveiled its latest store of the future as it prepares for a raft of similar openings.
-
Retail VoiceThree steps to unified commerce success
When it comes to consumer preferences, it’s clear shoppers enjoy and expect a unified experience, Shopify’s Deann Evans examines why commerce needs to be more than just the store for success
-
Retail VoiceHow data can boost customer experience
With consumers keen to make their money stretch further, Lloyds examines how retailers can use data to adapt and create experiences that benefit both the customer and retailer alike.
-
Retail VoiceThe strategies retailers must prioritise to win online spend
AliExpress UK’s general manager Bonnie Zhao shares the secrets behind the retailer’s last 15 years of success, and the strategies retailers must lean on to see ecommerce wins in the year ahead
-
Retail VoiceHow to fight back against the threat of ecommerce fraud
As ecommerce continues to advance, so does the threat of ecommerce fraud, Ping Identity’s Lisa Occleshaw examines how retailers can retaliate
-
AnalysisBillion, schmillion? Why Next’s Lord Wolfson is looking beyond landmark profit
As Next joins retail’s billion pound profit club, Lord Wolfson explains why he’s not hung up about the big number, why he is opening a new space for the first time in years, and the changing shape of the business
-
NewsFortnum & Mason launches rapid delivery service
Famous London food retailer Fortum & Mason has launched an on-demand delivery service.
-
NewsToolstation rolls out rapid delivery service nationwide
Exclusive: Home and DIY giant Toolstation is rolling out its rapid delivery service to over 460 stores across the UK, after a successful pilot scheme.