All Multichannel articles – Page 6
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Opinion‘As Walmart automates, people still come first in retail’
Retail giant Walmart has unveiled what it described as building blocks that will “help define the next chapter of retail”.
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Retail VoiceWhy returns costs retailers 6% of RRP on all sales
As the volume of returns continues to grow and the cost becomes unsustainable, Katie Quarmby, director at Newton Europe, explains why retailers need to rethink their approach to managing this valuable stock.
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AnalysisWatch: How The Edit LDN is hiring top talent to disrupt in challenging times
Creating new, ROI-driving roles is key to becoming a disruptive force to be reckoned with, reveals a retailer that is growing revenue 500% year on year. Find out more in our virtual discussion, free and on demand
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GalleryStore gallery: Slow-fashion brand Odd Muse opens 'dream' store
Fashion retailer Odd Muse has unveiled its first pop-up shop in London’s Covent Garden, to allow customers to shop the collections “in person for the first time ever”.
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NewsExclusive: Chinese newcomer Miniso eyes Northern Ireland or Scotland as part of major UK expansion
Chinese lifestyle retailer Miniso is set to expand its store estate in Northern Ireland or Scotland as it aims to have 50 stores in the UK by 2025.
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AnalysisFive of the most disruptive moves in retail history
From the emergence of Amazon to the rise of subscription boxes, we take a look at five of the most disruptive moves in retail from the past 20 years ahead of next week’s live virtual discussion Disrupt or be disrupted: the retailers succeeding in a permacrisis
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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AnalysisStrategy spotlight: Five ways John Lewis can deliver on its Partnership Plan
As the John Lewis Partnership (John Lewis and Waitrose) approaches the midway point in its five-year Partnership Plan – an ambitious strategy launched in 2020 through which it is targeting £400m profit by year five – is it on track to achieve its goals? The Retail Week analyst team investigates how its department store arm can succeed in a challenging retail environment
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Retail VoiceThree priorities for tech leaders
With the sands of retail shifting rapidly, Netpremacy takes a look at what this means for technology leaders, where their priorities lie and what their investment strategies look like for 2023
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AnalysisBoots predicts the six biggest beauty trends to come in 2023
From hyper-feminine coquette aesthetics to fresh dewy skin and affordable beauty, Boots has revealed the biggest trends that will shape the world of beauty in 2023.
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NewsExclusive: Marks & Spencer exits home energy market to focus on ‘better retail’
Marks & Spencer has ended its home energy supply venture, transferring customers to partner Octopus.
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AnalysisAnalysis: How The Range went from market stall origins to cracking UK’s top 30 retailers
In Retail Week’s recent ranking of who the top 30 retailers in the UK will be by 2026, The Range and Adidas were the two new entries that are set to take the 28th and 30th spot respectively.
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NewsWilko to launch click and collect across all stores
Wilko is expanding its omnichannel capability by launching a click-and-collect service for the first time across all of its UK stores.
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InterviewInterview: Jollyes CEO Joe Wykes on expansion, competition and staff happiness
From new store openings to Christmas trading results, petcare retailer Jollyes is celebrating a year of record-breaking and chief executive Joe Wykes has no intention of taking his foot off the accelerator
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AnalysisGlad rags, stores surge and flight to value – how fashion retailers fared this Christmas
As the Christmas reporting season comes to a close, a return to in-store shopping in the post-pandemic world, freezing temperatures and the impact of the cost-of-living crisis delivered a range of results for fashion retailers over the period.
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NewsPrimark boss: Time to change the narrative about online sales growth
The finance chief of Primark parent company ABF believes it is time to rethink accepted wisdom about online retail’s growth trajectory.
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NewsSosandar targets in-store customers with Sainsbury’s partnership
Sosandar has entered into a wholesale agreement to sell a range of products through Sainsbury’s, allowing the brand to grow from a pureplay into an omnichannel retailer.
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Opinion‘Don’t write off the pureplays, despite a Christmas shocker’
As store shutters slammed down during lockdowns, some wrote off the likelihood of a bricks-and-mortar recovery. Now the same gloom has descended over pureplays. It was proven wrong then and it will be proved wrong now.
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OpinionStuart Machin: ‘Customers want great shops and our communities need them’
In the week in which M&S unveiled an investment of almost £500m in stores, chief executive Stuart Machin explains the benefits of a store rotation programme and how it supports the case for redevelopment of its Marble Arch flagship
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AnalysisAnalysis: After festive footfall miracle, is bricks-and-mortar having a renaissance?
As a fuller picture of Christmas trading begins to take shape, it is emerging that retailers with stores fared better. Is bricks-and-mortar back for good, or will a new year bring new headaches?