All Multichannel articles – Page 9
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Retail VoiceThe technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.
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Opinion‘Today, retailers can harness the power of artificial intelligence in practical ways’
Applied AI can bring efficiency gains, improved decision-making and enhanced financial performance, say McKinsey’s Anita Balchandani and Louise Herring.
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Opinion‘Avalanche of returns is dragging down profits in an industry living on thin margins’
Retailers are adopting a variety of measures to try to soothe the growing returns headache. Alvarez & Marsal’s head of retail Erin Brookes looks at how the challenge is being addressed
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Retail VoiceRetail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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Retail VoiceFour questions to help you discover if BNPL is right for your business
There is a lot to consider when adding a new payment method. Buy now, pay later (BNPL) is no exception. So what questions should retailers ask before adopting BNPL, asks Checkout.com’s Renee Howard.
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Retail VoiceSeven tips from global retail leaders on navigating the industry’s changing landscape
From widening talent pools to fostering a creative culture, retail leaders discuss how they are rebuilding their businesses for a strong sustainable future.
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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NewsM&S appoints international retail director and gears up for growth in India
Marks & Spencer has promoted James Munson as international retail director as it plans to build operations in India, which is seen as a key growth market.
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Retail VoiceLife on the digital frontier – where it pays to be prepared
Retailers should base their strategy on when – not if – digital disruption will transform their sector, says OC&C’s James George.
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Opinion‘Retailers must be swift and decisive to win in the year ahead’
In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani
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Retail VoiceThe metachannel: three essentials needed to create the space of the future
The era of the ‘metachannel’ is upon us, says EY’s Thomas Harms, but what should retailers be doing to futureproof their business?
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Retail VoiceHybrid retail – are you ready for it?
As retail constantly evolves to provide consumers with personalised digital experiences, Citrix’s Christian Schwendemann asks whether the industry is ready for a new way of thinking.
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Opinion‘A website is not enough for bricks-and-mortar retailers to call themselves multichannel’
A digital-first mindset is not simply about accelerating the growth of online, argues AlixPartners’ Brian Kalms
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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NewsMarks & Spencer rolls out Jaeger to more stores and overseas
Marks & Spencer is to roll out Jaeger, the fashion brand it acquired out of administration last year and relaunched, to more UK shops and international markets.
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AnalysisNext boss Wolfson on store resurgence, return of pre-pandemic habits and cost of living
Fashion and home giant Next has trimmed profit expectations but – to the surprise of some – delivered better than expected trading performance at its UK stores business.