All Multichannel articles – Page 9
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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NewsM&S appoints international retail director and gears up for growth in India
Marks & Spencer has promoted James Munson as international retail director as it plans to build operations in India, which is seen as a key growth market.
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Retail VoiceLife on the digital frontier – where it pays to be prepared
Retailers should base their strategy on when – not if – digital disruption will transform their sector, says OC&C’s James George.
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Opinion‘Retailers must be swift and decisive to win in the year ahead’
In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani
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Retail VoiceThe metachannel: three essentials needed to create the space of the future
The era of the ‘metachannel’ is upon us, says EY’s Thomas Harms, but what should retailers be doing to futureproof their business?
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Retail VoiceHybrid retail – are you ready for it?
As retail constantly evolves to provide consumers with personalised digital experiences, Citrix’s Christian Schwendemann asks whether the industry is ready for a new way of thinking.
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Opinion‘A website is not enough for bricks-and-mortar retailers to call themselves multichannel’
A digital-first mindset is not simply about accelerating the growth of online, argues AlixPartners’ Brian Kalms
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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NewsMarks & Spencer rolls out Jaeger to more stores and overseas
Marks & Spencer is to roll out Jaeger, the fashion brand it acquired out of administration last year and relaunched, to more UK shops and international markets.
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AnalysisNext boss Wolfson on store resurgence, return of pre-pandemic habits and cost of living
Fashion and home giant Next has trimmed profit expectations but – to the surprise of some – delivered better than expected trading performance at its UK stores business.
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Opinion‘The tired old retail-is-detail playbook is obsolete’
Five fundamental and enduring disruptions evident in the US will impact retailers everywhere, argue Bain & Company London and San Francisco partners Jonathon Ringer and Aaron Cheris.
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GalleryStore gallery: Walmart unveils new ‘interactive store’ format as part of redesign programme
Walmart has unveiled what it is calling an “interactive store” format, which it is testing at its Store 4108 incubator location in Springdale, Arkansas.
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AnalysisHow Currys’ Baldock is preparing to navigate another year of supply chain challenges
Electricals market leader Currys is preparing for another year of supply chain difficulties following a peak period hit by disruption and shortages.
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AnalysisFive unmissable insights from Retail Week Live to lead you into 2022
At Retail Week Live 2021, leaders from all corners of the sector spoke on topics such as sustainability, the future of work, customer-centricity and experience, as well as looking ahead to the metaverse, livestreaming and gaming
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GalleryStore gallery: Boohoo opens flagship Debenhams.com beauty fascia in Manchester
Pureplay fashion giant Boohoo has opened its first-ever Debenhams.com beauty store in Manchester’s Arndale shopping centre, having acquired the former department store brand earlier in the year.
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OpinionKatie Bickerstaffe: 'This year, back-to-the-floor means packing online orders for M&S HQ staff'
Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.
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Opinion‘Store staff are now fulfilment experts, customer service agents and ecomm specialists’
Despite headlines touting the end of bricks-and-mortar retail in the era of ecommerce, earlier this year it was reported that Amazon - one of the world’s biggest retailers – plans to open a department store.
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NewsMarks & Spencer buys stake in Nobody’s Child in brand push
Marks & Spencer has acquired a 25% shareholding in Nobody’s Child as it builds a platform of brands to complement its core offer.