All Q&A articles
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InterviewQ&A: Landsec on ‘biggest investment’ in Trinity Leeds and why ‘landlord’ is an outmoded term
There’s more to the North than Manchester. Across the Pennines, Leeds and the Trinity shopping centre are thriving and changing to reflect consumer habits. Landsec senior asset director Rob Hardie tells Retail Week all about it
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InterviewQ&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.
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InterviewQ&A: Rethink Productivity co-founder on smooth store operations and colleague efficiency
Rethink Productivity co-founder and head of insights Sue Hedaux talks about the biggest challenges for retailers, in-store tech being a help and a hindrance, and how retailers can set up shop for the future
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InterviewQ&A: Impact.com UK country manager discusses the importance of partnership marketing in the modern age
We spoke to Impact.com’s UK country manager Anthony Clements about how to leverage partnership marketing, how AI is changing brand discovery, and alternatives to paid ads.
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InterviewQ&A: Particular Audience CEO on the evolution of retail media, search and personalisation
Chief executive says retail media architecture “won’t survive” the next five years without adding advanced search and recommendation systems.
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![Rachel Eyre - Asda - Chief Customer and Digital Officer[99].jpg](https://d53bpfpeyyyn7.cloudfront.net/Pictures/100x67/7/9/0/3127790_racheleyreasdachiefcustomeranddigitalofficer99.jpg_263815_crop.jpeg)
InterviewQ&A: Asda’s Rachel Eyre on its new retail media partnership with Amazon
This month, Asda struck up a “first-of-its-kind” partnership with Amazon to advance its retail media offer. Chief customer and digital officer Rachel Eyre spoke to Retail Week about what the tie-up looks like and means for the supermarket, its customers and its advertising partners
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InterviewQ&A: Metapack UK lead talks transforming the post-purchase journey from reactive to proactive
With 84% of shoppers likely to abandon their basket due to poor delivery options, retailers need to ensure there is convenience and choice in the final part of the shopping journey.
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InterviewQ&A: John Lewis Money boss on how financial services reinforces the retail proposition
As the John Lewis Partnership builds up its financial services business, John Lewis Money chief executive James Mack explains the integral role it plays in retail success such as by boosting sales and loyalty.
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InterviewQ&A: Estée Lauder Companies SVP on the innovations driving the business
Global beauty behemoth Estée Lauder Companies has been focusing on tech and innovation in recent years, including tech partnerships, leveraging data and generative AI, and introducing experiential tools for customers.
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InterviewGovernance: how retailers can handle soaring disclosure requests and messy data
Subject Access Requests are flowing into retailers faster than ever because of advice from AI chatbots, and managing them can become a serious chore without organised data, says Aiimi chief customer officer Mark Drayton.
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InterviewQ&A: TikTok retail director Paul Mears on leveraging AI and preparing brands for peak
While we might only be halfway through the year and the country is experiencing a heatwave, retailers are sorting out plans for peak trading.
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InterviewQ&A: Relex Solutions VP of product and platform discusses modernising end-to-end solutions for retail
Retailers are looking for ways to improve end-to-end operations, from accurate demand forecasting to inventory optimisation, and better pricing and planning from start to finish. This is where Relex Solutions comes in as a unified native AI-platform aiming to do just that, as well as drive smarter decisions, increased sales and better sustainability.
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InterviewMoss CEO: ‘We’re a very different business today’
It’s been three years since men’s formalwear retailer Moss ditched ‘Bros’ from its name and began its stores refresh programme to usher in a new era.
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InterviewQ&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience
Fortnum & Mason UK retail director Sean Ghouse and founder and chief executive of TruRating Georgina Nelson speak to Retail Week about real-time customer feedback technology
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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InterviewQ&A: The UK’s biggest bridal retailer on fast-growth, cracking Europe, and price transparency
Founder of Wed2b, Todd Cassidy, sat down with Retail Week to talk about why they started the business, how they’ve grown it, and what’s next.
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InterviewQ&A: Janie and Jack president on turning motherhood into a lifestyle category
American children’s wear label Janie and Jack is plotting its international expansion, starting with the UK
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If you’re still sending emails that ignore what your customers bought yesterday, you’re putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
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InterviewQ&A: Kookaï creative director on why its UK launch is different from before
A familiar name returned to the British high street at the start of the month when fashion label Kookaï opened the doors to its new store on Carnaby Street.