All Series: Retail surgery articles – Page 28
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OpinionRetail surgery: We want to run a marketing campaign to coincide with the World Cup. Are there any rules about how we do this?
We want to run a marketing campaign to coincide with the World Cup. Are there any rules about how we do this?
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OpinionRetail surgery: A customer is pursuing a claim against us after a kettle broke and hot water scalded her. Must we defend the claim, or is the maker responsible?
A customer is pursuing a claim against us after a kettle broke and hot water scalded her. Must we defend the claim, or is the maker responsible?
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OpinionRetail surgery: Have the rules changed again on what Google AdWords we can buy?
Have the rules changed again on what Google AdWords we can buy?
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OpinionRetail surgery: A number of store staff have never received a contract of employment? Could I be taken to an employment tribunal for any breaches of employment law?
A number of store staff have never received a contract of employment? Could I be taken to an employment tribunal for any breaches of employment law?
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OpinionRetail surgery: Our overseas suppliers check our business’ credit worthiness, but should we also look into how able they are to pay their bills?
Our overseas suppliers check our business’ credit worthiness, but should we also look into how able they are to pay their bills?
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OpinionRetail surgery: What should we do to maximise customer service and loyalty when customers expect to be worse off after the election?
What should we do to maximise customer service and loyalty when customers expect to be worse off after the election?
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OpinionRetail surgery: Our estimates of the number of customers who shop across more than one channel are much lower than our competitors’. Why is this?
Our estimates of the number of customers who shop across more than one channel are much lower than our competitors’. Why is this?
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OpinionRetail surgery: We have yet to publicly report on our carbon footprint. What is most important to measure?
A report from Smart Sustainability into the carbon and sustainability data collected by FTSE 350 companies has highlighted a lack of credibility in the data they collect - either because the companies don’t use standardised measures or because the data is not independently verified.
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OpinionRetail surgery: We have refused to sacrifice margins to chase unprofitable sales. What is the best way to report our figures to show this?
We have refused to sacrifice margins to chase unprofitable sales. What is the best way to report our figures to show this?
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OpinionRetail surgery: What proof of illness must we ask staff for now that doctors will no longer be issuing sick notes?
What proof of illness must we ask staff for now that doctors will no longer be issuing sick notes?
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OpinionRetail surgery: Which parts of the new HM Revenue & Customs rules on filing online apply to us?
Which parts of the new HM Revenue & Customs rules on filing online apply to us?
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OpinionRetail surgery: How can we help our staff monitor and improve their health?
How can we help our staff monitor and improve their health?
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OpinionRetail surgery: How can we use flexible benefits packages to reward staff at a time when we can’t afford to raise basic pay?
How can we use flexible benefits packages to reward staff at a time when we can’t afford to raise basic pay?
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OpinionRetail surgery: The grocers are expanding their non-food ranges and eating into our market share. How can we compete with them?
The grocers are expanding their non-food ranges and eating into our market share. How can we compete with them?
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OpinionRetail surgery: The rules for selling cigarettes in Scotland are changing. What will this mean for our stores north of the border?
The rules for selling cigarettes in Scotland are changing. What will this mean for our stores north of the border?
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OpinionRetail surgery: What are the timelines for the Carbon Reduction Commitment?
What are the timelines for the Carbon Reduction Commitment?
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OpinionRetail surgery: We have looked at how green our distribution fleet is, but what can we do about our company car fleet?
We have looked at how green our distribution fleet is, but what can we do about our company car fleet?
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OpinionRetail surgery: I understand the law on temporary workers is changing. How will this affect retailers when it comes to sourcing and treating their staff?
I understand the law on temporary workers is changing. How will this affect retailers when it comes to sourcing and treating their staff?
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OpinionRetail surgery: Is it true that we are no longer going to be able to provide credit at the point of sale in the same way as we have?
Is it true that we are no longer going to be able to provide credit at the point of sale in the same way as we have?
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OpinionRetail surgery: Should we let staff communicate with each other using sites like Twitter and Facebook or instant messaging services?
Should we let staff communicate with each other using sites like Twitter and Facebook or instant messaging services?