All Consumer insight articles – Page 26
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AnalysisThe demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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NewsJohn Lewis launches two DnaNudge pop-ups in London
John Lewis has launched two pop-ups with DNA testing start-up DnaNudge in London, as the retailer looks to help customers make “healthier choices”.
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Retail VoiceHow to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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AnalysisSeven trends that will define Christmas and set the tone for 2020
Christmas 2019 will be unique for many reasons: a December election, Brexit looming and growing concern over the climate crisis. But what consumer behaviour trends will impact how people shop this Christmas and define retail in 2020? Retail Week investigates.
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OpinionOpinion: The retail trends you need to know to survive another decade
You might be counting down the selling days left in 2019, but those of us in the trend forecasting world are looking ahead to the next decade and what’s in store for retailers who want to be playing the same game this time next year, and the years after that.
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OpinionBlack Friday: The scientific reasons not to jump on the bandwagon
Should your business run a Black Friday Sale? Science says no, according to behavioural strategist Dan Thwaites.
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AnalysisAnalysis: How woke is Victoria’s Secret?
Victoria’s Secret’s cancellation of its formerly ratings-topping fashion show and plunging profits are the latest evidence that the brand is losing touch with contemporary consumers. Can it ever regain relevance?
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Retail VoiceUpskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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Retail VoiceCustomers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
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Retail VoiceSix ways retailers can thrive on disruption
Retail businesses have always had to deal with flux, but the disruptive nature of change today demands new approaches
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NewsMajority of shoppers say election won’t impact Christmas spend
Over half of shoppers say political uncertainty will have no bearing on their spending this festive season, with the majority planning to spend the same or more this year as they did in 2018.
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AnalysisData: The four new consumer personas retailers should target
Forgottens, Utilitarians, Magpies and Heartfelts – these are the four new shopper personas retailers should build their strategies around, according to a major research report from Retail Week.
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NewsUK Christmas shopping budgets to increase as customers return to stores
UK consumers intend to spend an average of £6 more on Christmas this year and would prefer to buy gifts and food in-store, according to new research from Deloitte.
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Retail VoiceHow to meet consumers’ multichannel expectations
As shopping preferences move between online and offline towards a mixture of both, JRNI’s John Federman details the best in-store practices to attract the multichannel customer.
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DataData: Waitrose customers craved ‘simpler existence’ and seaweed in 2019
Waitrose & Partners’ latest Food and Drink Report highlights that in 2019 customers wanted to move towards a “simpler existence” as the world became more complicated, but also dabbled with exotic food and drinks.
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GalleryStore gallery: DnaNudge unveils London flagship with in-store genetic testing
DNA testing start-up DnaNudge has opened its first store in London’s Covent Garden, offering shoppers genetic testing to better understand their dietary needs.
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DataOne in five shoppers to spend less at Christmas
One-fifth of customers are likely to spend less money with retailers at Christmas this year due to uncertainty around the December general election and Brexit, exclusive Retail Week research has found.
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NewsLidl makes 'significant steps' on plastic and food waste reduction
Lidl has said it has reduced its plastic footprint and food wastage per store significantly over the last two years.
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NewsConsumer confidence falls as Brexit uncertainty takes toll
Consumer confidence declined in October as political and Brexit uncertainty bit.