All Consumer insight articles – Page 24
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AnalysisAnalysis: Which Covid trends are here to stay?
The ongoing coronavirus pandemic has upended almost every part of society and few sectors have been more challenged than retail. Retail Week looks at some of the Covid-driven changes that will outlast even the virus.
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AnalysisConsumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
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EventsConsumer 2021: Customers value community and the personal touch
Customer feedback via live chats and social media has proved invaluable this year agreed a panel of experts during RWRC’s Consumer 2021 week.
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EventsConsumer 2021: Right messaging is critical to drive growth, say retailers
The right messaging at the right time will be critical to driving sales this Christmas and next year, a panel of retail experts warned during RWRC’s Consumer 2021 week.
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AnalysisConsumer 2021: Five ways to get the future shopper spending more with you
The way people shop has undergone a total transformation this year with retailers having to take heed and step up. Retail Week scrutinises the business characteristics required by retailers to cater for the new consumer.
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AnalysisConsumer 2021: How to better serve the new ethically aware consumer
As consumers increasingly turn to retailers that align with their social, political and ethical values, how should brands be reacting to this sea change in attitude?
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Retail VoiceConsumer 2021: How must retailers adapt to changing customer journeys?
With consumer confidence struggling to get back on its feet in this post-pandemic world, it’s more important than ever to examine how shoppers find, choose and interact with retailers, says Reputation.com’s Anthony Gaskell.
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EventsConsumer 2021 virtual events: Leaders’ strategies to define next year
Find out who the winning retailers of 2020 are and how they have pivoted their businesses to meet consumer demand.
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Retail VoiceFive technology insights to help retail adapt and thrive
With executives from retail and tech preparing to descend on Retail Racing 2020, event founder Kevin Ludford shares learnings and advice from technology players on how the industry has changed and what retailers should be doing to sustain growth post-Covid.
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Retail VoiceWill it be bells or balls for the 2020 Christmas peak?
As the golden quarter approaches, we usually find that retail analysts start issuing predictions for the upcoming peak season. Unsurprisingly, these are slower coming through at the moment. Covid-19 has thrown out the rule book.
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NewsGrocery sales lowest since pre-lockdown as market begins to return to normality
Sales of take-home groceries have fallen to their lowest levels since before the coronavirus plunged the UK into lockdown, according to the latest market share data.
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Retail VoiceFour things retailers want when it comes to collaboration
Collaboration between retailers and suppliers may have improved, but now is the time to really step up the game, says Precima.
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Retail VoiceHow masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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Retail VoiceData: How coronavirus has altered shoppers' mindsets
Shoppers will favour local stores as life gets back on track, despite more than half of Brits being worried that their finances will be severely affected, new YouGov stats reveal.
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Retail VoiceThe secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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