All Customer experience articles
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Analysis2026 loyalty drivers: what customers really want from retailers
Download the Loyalty, Growth and the Future Consumer report to uncover the strategies, tools and data retailers must harness to drive sales and foster customer loyalty this year
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Report StoreLoyalty, Growth and the Future Consumer
In 2026, loyalty means more than just points and discount programmes.
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NewsM&S rides out cyber impact to top ‘best brands’ survey
Marks & Spencer has been named the UK’s ”best brand” according to market researcher YouGov.
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NewsJust Eat debuts AI voice assistant for UK customers
Just Eat has launched a new AI voice assistant for UK customers, designed to make ordering on the platform easier.
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AnalysisBeyond points: How top brands are driving the experience-led loyalty revolution
The ongoing cost-of-living crisis and tax rises have driven an uptick in loyalty schemes for UK consumers. But, in an increasingly crowded market, what are the best tactics for retailers looking to stand out from the crowd?
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Opinion‘Rising screentime concern presents retail opportunity for some’
A possible social media ban on under-16s is symptomatic of wider concerns about time spent online. A shift away from ‘peak screen’ may benefit some retailers, observes George MacDonald
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Retail VoiceRetail 2050: How innovation, localism and experience will shape the high street
What will the high street look like in 2050? New research from American Express suggests a future shaped by localism, immersive experiences and seamless convenience. Dan Edelman, Amex’s general manager of merchant services, shares what this means for retailers and consumers alike
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AnalysisTest drive: Google’s virtual fashion try-on tool
Google launched its virtual fashion try-on tool in the UK and India in December, a few months after its US launch, leveraging AI so users can see what apparel items may look like on their bodies
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Supplier InsightThe Gen-AI shopping revolution is here – is your online business ready for it?
Today’s shoppers are already outsourcing product recommendations to ChatGPT and Gemini before pressing ‘buy’ – are your products going to make the cut?
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InterviewQ&A: Optimizely product strategy director on embracing an experimentation mindset
Optimizely’s product strategy director Tina Nelson speaks to Retail Week about how to take the risk out of test driving a new idea, grounding decisions in data and what she thinks retail CEOs should be investing in this year.
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NewsJD Sports to sell directly through AI platforms
JD Sports is launching into agentic commerce, allowing customers to purchase its products directly through AI platforms, Retail Week can reveal.
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NewsAsos introduces handling fee for serial returners
Asos is to start charging UK customers who frequently send back their orders a handling fee as it clamps down on serial returners.
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FeatureRetail technology: Experts predict tech trends for 2026
What might the new year hold for retail technology? We asked tech experts to share their insights and predictions on what’s to come in 2026
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NewsLookfantastic launches same-day delivery on Uber Eats
Beauty retailer Lookfantastic has unveiled a tie-up with on-demand delivery specialist Uber Eats.
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NewsTesco strikes partnership with AI start-up
British supermarket retailer Tesco is embarking on a three-year strategic partnership with French AI start-up Mistral AI to enhance its operations.
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AnalysisTest drive: Notonthehighstreet’s AI shopping tool
Marketplace Notonthehighstreet recently launched its AI shopping tool with the aim of helping shoppers find the perfect gifts in time for Christmas.
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AnalysisBlack Friday is dead, long live Black Friday: The stats behind the 2025 shopping phenomenon
From deepening discounts to widening sales windows, delve into the data behind Black Friday 2025 – produced in partnership with Talon.One
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NewsJohn Lewis opens new hospitality destinations in time for Christmas
Department store group John Lewis is upping the ante in hospitality ahead of Christmas, following strong sales growth.
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GalleryPrimark store heads into the Upside Down with Stranger Things collaboration
Primark is inviting consumers into the world of the Upside Down at its Oxford Street East store as it celebrates the final season of Stranger Things.