All Customer experience articles – Page 2
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AnalysisAgentic AI: The retail strategy to make every customer a VIP
AI agents are completely redefining what’s possible for retail’s digital leaders to deliver in next-level hyperpersonalisation. Retail Week explores what’s changing as CX agents move from resolving requests to anticipating them.
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NewsSainsbury’s launches new AI-powered shopping tool
Sainsbury’s has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.
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NewsVery launches ‘AI-powered personalisation’ to enhance customer experience
Online retailer Very has introduced ”AI-powered, real-time personalisation” as it seeks to upgrade shoppers’ experience.
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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GalleryGallery: Wed2b opens first megastore in London
Bridal specialists Wed2b has unveiled its largest-ever London store, bringing over 1,500 wedding dresses under one roof.
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FeatureGEO: How can fashion retailers make it onto AI’s runway?
Whether using generic generative AI tools, AI-enabled Google searches or even retailers’ own assistants, consumers today are using the technology to commandeer increasingly precise clothing searches.
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NewsIn-store ATMs linked to repeat visits and higher spend, according to new research
ATMs across retail stores influence repeat visits and drive more spend, according to research exclusively shared with Retail Week by financial self-service technology company, Atleos.
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NewsJohn Lewis unveils raft of partners in ‘immersive retail’ push
Department store group John Lewis has raised the curtain on new and expanded partnerships as it seeks to create “vibrant, must-visit destinations”.
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NewsWalmart rules out personalised pricing as AI reshapes retail
Walmart’s chief executive pledged not to use shoppers’ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
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NewsTesco’s F&F trials virtual try-on technology in-store
Tesco has introduced a virtual try-on screen in one of its supermarkets as part of a major overhaul of its in-store F&F offer.
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Supplier InsightHow dropshipping is becoming a scalable retailer growth strategy
A broader product range is no longer just about customer experience – it’s also vital to gaining attention in an AI-driven world
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Chart of the WeekTrust in grocers is at its lowest level in two years
The sector has struggled with public opinion ever since the inflation crisis. Does it matter?
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NewsBoots to launch on TikTok Shop
Boots has become the latest retailer to launch on TikShop as it looks to bring customers even more ways to shop its beauty ranges online.
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NewsJohn Lewis strikes in-store art galleries partnership to enhance experiential appeal
John Lewis has teamed up with specialist retailer Clarendon Fine Art to open art galleries in its department stores as it ups the ante on customer experience.
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InterviewQ&A: Clarendon’s Beth Butterwick on John Lewis art galleries tie-up
Clarendon Fine Art is opening galleries in John Lewis shops. Managing director Beth Butterwick explains how the partnership will add to the experiential appeal of department stores.
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GalleryIn pictures: Liberty expands jewellery offer with new fashion gallery
Liberty London has opened a new jewellery space at its flagship, dedicated to fashion pieces after reporting a 20% jump in demand from customers.
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NewsMorrisons to introduce ‘flashing labels’ to help customers find products
Morrisons is set to introduce a ‘blinking light’ feature to its electronic shelf edge labels to make it easier for customers to find products they are looking for, Retail Week can reveal.
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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NewsGousto CEO to step down in 2027
Gousto founder and chief executive Timo Boldt has told staff at the meal kit business that he will be stepping away from leading the business after 15 years, Retail Week can reveal.
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NewsMango rolls out Style Club loyalty programme to UK
Mango has today (September 16) announced that it has expanded its Style Club loyalty programme to six European countries, including the UK.