All Customer experience articles – Page 4
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Opinion‘You won’t capture a tech-savvy generation by fixing your internal finance platform’
Invest in tech that engages consumers in ways they haven’t yet imagined – and do it where it matters most to them, argues AlixPartners’ Brian Kalms
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Report StoreThe World’s Best Ecommerce Retailers
Retail Week’s new report spotlighting the top 10 global ecommerce trailblazers.
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AnalysisMeet the World’s Best Ecommerce Retailers
Amazon, Next, Coupang and Walmart have been named among the world’s biggest ecommerce trailblazers in a new report out today. Download today to discover who else made the list and explore their winning strategies
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AnalysisStore tour: Inside Holland & Barrett’s first-ever experience store
Holland & Barrett chief executive Anthony Houghton and property director Nick Gerrard give Retail Week an exclusive tour of its first-ever experience store on Cardiff’s Queen street.
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InterviewQ&A: EE managing director of commercial on supercharging its stores
With EE making huge strides in its retail operations, Retail Week spoke to managing director of commercial Sharon Meadows about taking the brand from a telecoms company to an experience-focused retailer
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Retail VoiceWhy retailers should collaborate to elevate
From managing collaborations to measuring success, Foot Anstey partner Alex Hammond explores the power of brand partnerships and how retailers can maximise growth while avoiding pitfalls
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Retail VoiceThree reasons why retailers need to modernise POS systems
If you thought point of sale (POS) systems reached their peak innovation years ago and are not worth further consideration, it’s time for a rethink says Aptos’ Zaki Hassan
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AnalysisChatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
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Retail VoiceAI adoption: Why retailers can’t afford to delay it
From boosting supply chain efficiency to enhancing personalisation, OSF Digital’s Oana Dereli explores the competitive advantages of AI adoption
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Retail VoiceEntering a new frontier of retail loyalty
As consumer loyalties evolve, TCC Global’s Seb Hill examines why retailers should be looking beyond price in 2025 to ensure shoppers keep coming back
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Retail VoiceHow to build a successful subscription service
Subscriptions are currently thriving in the UK as consumers increasingly use them to shop, stream and save. With the right payment partners, your business can tap into this trend, unlocking steady revenue streams and building stronger customer loyalty.
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Innovation of the WeekWestfield has opened a sensory room to support neurodiverse customers
Westfield London has launched a permanent sensory room as part of a commitment to making the shopping centre more inclusive and accessible
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AnalysisSt David’s Square: What to expect from the £17m investment in Cardiff’s retail destination
Institutional landlord Landsec has received approval for a £17m investment in a new pedestrianised city square in Cardiff.
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InterviewQ&A: Boux Avenue chief product officer on design, innovation and never fearing the competition
As the calendar flips to February 14th, lingerie specialist Boux Avenue hits another of its annual peaks. Chief design and product officer Zoe Price-Smith sat down with Retail Week to discuss lingerie trends, the importance of competitors and third-party partners alike, why innovation is key and what’s next for the brand in 2025
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AnalysisFrom AI to Gen Z – the key takeaways from LIVE: Retail Week x The Grocer
All the key insights and takeaways you may have missed from LIVE: Retail Week x The Grocer 2025.
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NewsBRC boss urges retailers to focus on innovation rather than cut costs in Budget response
The chief executive of the BRC has urged retailers to “stay focused on the innovative end and customer deliver” rather than just cut costs in response to the Budget.
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FeatureAutomation: What does retail look like in a post-Budget world?
As retail navigates a world post-Budget, Retail Week looks at who is looking at automation as an aid, and how this will impact both customers and millions in the workforce.
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Supplier InsightHow retailers can maximise brand loyalty in 2025
Post-purchase communications can significantly impact brand loyalty. Here we explore the channels and marketing strategies helping retailers to maximise retention*