All Customer experience articles – Page 6
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Innovation of the WeekNinja partners with US smart TV company for shoppable ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceBlack Friday needn’t be ‘Fraud Friday’ if AI is adopted to stop crime networks
With more than £9bn expected to be spent in the UK alone over the Black Friday weekend and approximately 10% estimated to be lost to fraudsters, Gowling WLG’s John Coldham examines how new technology can help
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NewsBRC urges the government to take steps to ensure a safe Christmas for retail staff
The British Retail Consortium (BRC) and members have called on the government to take necessary steps to ensure retail staff have a safe Christmas as we gear towards the peak trading period.
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NewsUK shoppers are set to spend over £2bn on secondhand gifts over Christmas
Shoppers in the UK plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, according to new research from Vinted and Retail Economics.
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GalleryH&M unveils new tech-savvy concept store in UK first
Swedish fashion giant H&M has reopened its store at London’s Westfield shopping centre, Stratford, following a makeover that brings a new “innovative” store concept to the UK for the first time.
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DataRapid delivery: is it still all to play for?
Thanks to data collected exclusively for Retail Week by CACI, we can reveal the picture of spend in the rapid delivery market, how Getir managed to crash out of a service that’s in such high demand and the demographic groups it attracted that are now up for grabs.
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Opinion‘Retailers who miss the shift in customer interactions are likely to face an existential risk’
Shoppers are taking inspiration and guidance from a much wider range of sources than their preferred retailer, observes Accenture Song’s Sarah Lambert. That means retailers need to reach customers in new ways across new formats
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NewsLidl records highest growth in customer visits of any supermarket as profits increase
Lidl has revealed it experienced the highest growth in customer visits of any supermarket last year, as revenues and profits increase.
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GalleryAustralian skincare brand Grown Alchemist unveils first UK flagship
Australian skincare brand Grown Alchemist has opened doors to its first store in the UK as it begins its “ambitious bricks-and-mortar expansion plan” in the country.
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NewsAmazon research reveals independent sellers are using data and AI to boost Black Friday sales
Amazon research has revealed that many independent sellers on the platform are looking to leverage data and AI tools to capture a larger portion of sales over the Black Friday and Christmas season.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsHuel posts record sales and triples profits in year of ‘strengthening our foundations’
Huel’s sales for the 2024 financial year surged past £200m for the first time, as its profits more than tripled to £13.8m in the year. It also completed construction of its in-house manufacturing facility in Milton Keynes.
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NewsAllSaints shows commitment to bricks-and-mortar with raft of international store openings
Fashion retailer AllSaints is ramping up its international expansion strategy with a raft of new store openings worldwide.
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NewsDecathlon enters strategic partnership with fashion giant in India
Decathlon has entered a new strategic partnership with Indian ecommerce platform Myntra to make products more accessible to customers across the country.
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NewsAmazon has partnered with Asda to launch parcel pickup and returns at supermarkets
Amazon and Asda have teamed up to launch parcel pickup and label-free, box-free returns at over 700 of the supermarket’s stores across the UK.
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Innovation of the WeekLevi’s has launched personalised shopping experience on Amazon’s Alexa
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsFour in 10 retail workers are worried about their safety during the festive season
Four in 10 retail employers are concerned about their safety ahead of the Christmas rush, according to a new report by YouGov and Motorola Solutions.
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NewsAmazon has launched a new low-cost online service in the US set to rival Shein and Temu
Amazon has launched a new online service offering low-cost goods in the US which is set to challenge the likes of discount retailers Shein and Temu.
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Retail VoiceHow retailers can rebuild trust with data
Today’s consumers seek more than just a product – they want trust in return for loyalty. From production and labour standards to provenance and environmental impact, customers are making more complex purchasing decisions