All Customer articles – Page 126
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NewsNext marketing director exits after three decades
Next marketing director Christine Gerrard has exited the retailer 30 years after joining as a buyer in 1987.
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AnalysisAnalysis: Retail loyalty – the new pillars of success
Changed shopping and cultural habits are disrupting retailers’ established methods of building and retaining shopper loyalty.
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AnalysisAnalysis: Why retailers should be engaging the ageing
The population may be living longer than ever before, but retailers are not doing enough to capture the spending power, or the interests, of their older customers.
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NewsConsumer spending power down across Britain
Discretionary spending power has shrunk across three-quarters of the UK, according to the Asda Income Tracker.
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AnalysisInfographic: Co-op, Arcadia, Mothercare, Sports Direct
Words and numbers, July 28, 2017: Jo Whitfield on Co-op’s focus, plus Arcadia’s tech roll-out, Sports Direct’s profits and Mothercare’s like-for-likes
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NewsDixons Carphone fires starting gun on services roll-out
Dixons Carphone is taking its services up a gear with the launch of new brand – Team Knowhow – to be rolled out across the UK from today.
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NewsAmazon and John Lewis ranked best for customer service
Amazon and John Lewis lead a list of the best brands for customer service, with Marks & Spencer, Tesco and Sainsbury’s in third, fourth and fifth place.
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OpinionOpinion: Six retail characteristics that define success
To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?
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OpinionOpinion: Prime your business – hold a customer day
Amazon has done it again with Prime Day. The juggernaut sees no sign of slowing down.
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AnalysisAnalysis: What’s next for retail subscription services?
Zalando’s launch of premium service Zet is the latest retail membership scheme, adding to the proliferation of such initiatives.
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CartoonBlower’s retail cartoon: Drama at John Lewis
Cartoonist Patrick Blower’s take on John Lewis sending staff to drama lessons to improve customer service.
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OpinionOpinion: Seb James on why Amazon is not invulnerable
On July 11, Amazon trumpeted a retail event: Prime Day. We must all pause for a moment and marvel at the ability of this Seattle monolith to change the way that, 4,777 miles away, all of us now think about shopping.
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OpinionOpinion: There’s more to seasonal retail than tennis balls
A competition to celebrate Wimbledon puts into sharp relief what needs to be done to make an impact.
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NewsJohn Lewis hires brand experience manager for new store
John Lewis will hire its first-ever manager of brand experience for its new Oxford store in a bid to ramp up its experiential credentials.
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AnalysisAnalysis: Peak stuff? It’s leisure spend that’s vulnerable
Ikea reckons consumers have hit “peak stuff”. Next’s Lord Wolfson says there’s a “continuing trend towards spending on experiences”, and Dixons Carphone’s Seb James thinks “shoppers are now only grazing on ownership”.
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AnalysisHow can retailers give consumers what they want?
American Express reveal why personalised messaging is key to ensuring high levels of customer retention.
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OpinionOpinion: Bridging the AI gap in retail marketing
The first step for retailers looking to realise the benefits of AI marketing is to understand exactly where they are now.
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OpinionOpinion: Learning from the ecommerce giants
The third annual Amazon Prime Day kicked off in the UK at 6pm last night and runs for a full 30 hours – having been extended from 24 hours in 2016.
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AnalysisOnline secret shopper: Next must start with customers
With its share price having dropped more than 50% from its 2015 high, Next has fallen off its pedestal. Ecommerce expert James Hammersley investigates.