All Loyalty schemes articles – Page 10
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Retail VoiceFive reasons why loyalty programmes are broken – and how to fix them
For consumers, loyalty programmes can be limited in value, difficult to combine and easy to forget about. For retailers, they’re inflexible, expensive to run and difficult to drive value from, writes Libra Incentix’s Andrew Doxsey.
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NewsMarks & Spencer rolls out Sparks loyalty scheme internationally
Marks & Spencer is launching its Sparks loyalty programme into big overseas markets including India and the US.
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InterviewInterview: How British Airways is boosting customer engagement against the downturn
As IAG Loyalty enters retail with the launch of its wine delivery service, Retail Week speaks to Jack Smith – the freshly appointed CEO of new subsidiary IAGL Retail – to understand why it is making its foray into the market and the role of rewards in driving retention
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AnalysisPrime Early Sale: Amazon throws a rock through retail’s golden quarter trading window
With Amazon going on the offensive early with the launch of an October Prime promotion, what will the impact be on retail’s crucial golden quarter trading period?
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NewsMarks & Spencer bolsters Sparks loyalty scheme with credit account
Marks & Spencer has added a customer credit facility to its Sparks loyalty programme as part of efforts to offer members a “more personalised and digitally driven customer experience”.
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NewsJD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
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AnalysisFrom BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
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NewsMorrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
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NewsAsda rolls out Rewards loyalty scheme nationwide
Asda is launching its loyalty scheme across the country after successful trials.
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Opinion‘Amazon needs more than a Tesco price match to win grocery market share’
With Amazon launching a Tesco Clubcard Price Match scheme, IGD’s Bryan Roberts examines whether it will be enough to help the online giant regain momentum.
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Retail VoiceFive things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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AnalysisAnalysis: Can Sainsbury’s food-first focus stand up to inflationary pressures?
A year into its strategy to put food back at the heart of its business, Sainsbury’s has delivered strong profit growth. Yet as the cost-of-living crisis begins to bite, the grocer is faced with unique challenges on top of the hyper-inflationary market
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsBoots extends Price Advantage scheme to online and more products
Health and beauty giant Boots has bolstered the number of products available to members of its Price Advantage loyalty programme and launched it online.