All Loyalty schemes articles – Page 14
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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OpinionWhat retailers don’t know about customer loyalty
Retailers rely on loyalty programmes to incentivise shoppers and ensure repeat business, with 62% saying they plan to refresh their loyalty offerings within the next year.
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Retail VoiceRetail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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Retail VoiceThree trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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AnalysisFive things retailers can learn from InterContinental Hotels
InterContinental Hotels Group (IHG) is one of the world’s leading hotel companies and employs more than 375,000 people across the globe.
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Retail VoiceFive steps to unlocking value from your loyal customers
Some brands are masters of the loyalty game, with programmes that delight customers and investors alike. Oliver Gryg at Avios offers five routes to success.
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NewsSainsbury's revamps Nectar in bid to ‘redefine loyalty’
Sainsbury’s is overhauling its Nectar scheme as the supermarket giant bids to “redefine loyalty” by providing shoppers with personalised offers.
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AnalysisAnalysis: Five things retailers can learn from Greggs
Traditionally known as a high street baker, Greggs has transformed its business model since 2013, when it ushered in a new strategy.
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AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.
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NewsM&S teams up with Clubcard legends for customer insight
Marks & Spencer has drafted in Tesco Clubcard legends Edwina Dunn and Clive Humby to improve customer understanding and personalisation.
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NewsWaitrose to close ‘pick your own offers’ loyalty scheme
Waitrose will close part of its loyalty scheme this month, which allows shoppers to pick which items they want discounted, after it confused customers.
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AnalysisOpinion: Loyalty schemes are a data goldmine
From collating points and cashback to product previews and special offers, reward cards have played a prominent part in customer loyalty over the past few years and their importance will continue to grow.
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NewsSainsbury's buys Nectar loyalty business for £60m
Sainsbury’s has snapped up its longstanding loyalty programme partner Nectar for £60m as it seeks to “know its customers better than anyone else”.
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News
Tesco retreats on Clubcard changes after angry reaction
Tesco has delayed changes to its Clubcard loyalty scheme after customers reacted with outrage.
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NewsTesco sparks shopper outrage with Clubcard changes
Tesco has sparked outrage with changes to its Clubcard, with some shoppers insisting the “simplified” rewards scheme will mean they get less for their points.
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AnalysisAnalysis: Five lessons retailers can learn from Sky
If any company knows about adapting to meet changing consumer demands and resilience during testing times, it’s broadcaster Sky.
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NewsHarvey Nichols boosts loyalty scheme with Bink tie-up
Harvey Nichols has bolstered its existing loyalty scheme and will allow members to collect points and rewards directly through their bank card.
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NewsCo-op extends membership scheme to electricals business
The Co-op has extended its membership scheme to allow shoppers to redeem and earn rewards through its online electricals business.
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AnalysisAnalysis: Retail loyalty – the new pillars of success
Changed shopping and cultural habits are disrupting retailers’ established methods of building and retaining shopper loyalty.
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NewsOpinion: Amazon’s Prime Day is changing how people shop
This week consumers were expected to go into overdrive as smartphones were swiped, laptops desperately booted up and orders barked into Echo devices as online Goliath Amazon staged its third Prime Day.