All Loyalty schemes articles – Page 13
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AnalysisConsumer 2021: Five ways to get the future shopper spending more with you
The way people shop has undergone a total transformation this year with retailers having to take heed and step up. Retail Week scrutinises the business characteristics required by retailers to cater for the new consumer.
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NewsM&S marks rewards app milestone with ‘free shopping’ promotion
There have been approximately 1 million new downloads of Marks & Spencer’s Sparks loyalty app since its relaunch eight weeks ago.
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AnalysisThe Big Question: Should John Lewis scrap its ‘never knowingly undersold’ pledge?
Since it was introduced in 1925, John Lewis’ ‘never knowingly undersold’ pledge has become a UK retail institution, but new boss Dame Sharon White has hinted it is likely to be scrapped under her new strategy. Industry experts offer their thoughts on whether the retailer should ditch the famous slogan
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Opinion‘Tesco would be reckless to rival Amazon on free deliveries’
It didn’t take long for Amazon’s free grocery delivery revelation to spark a response from one of its mainstream rivals.
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VideoWatch: Pets at Home, SilkFred and BrandAlley CEOs on the new drivers of loyalty
Some of the sector’s leading chief executives have come together to debate the future of loyalty in the new world of retail.
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AnalysisLessons in loyalty: how retail’s seven best schemes deliver results
As Marks & Spencer relaunches Sparks this week, Retail Week reviews some of the top loyalty schemes around the world and pulls out lessons on what works in loyalty today
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NewsMarks & Spencer relaunches Sparks loyalty programme
Marks & Spencer will relaunch an overhauled Sparks loyalty scheme next week after making changes in response to customer views.
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NewsBoots parent deepens Microsoft partnership in personalisation push
Walgreens Boots Alliance (WBA) will be using its technology tie-up with Microsoft and Adobe to drive the level of personalisation it offers in the next phase of its digital transformation.
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NewsBoots halts Advantage Card payments following cyber attack
Boots has suspended the use of Advantage Card points in lieu of payment after hackers accessed almost 150,000 customer accounts.
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NewsTesco to reissue 600,000 Clubcards amid security issue
Tesco is set to reissue a deluge of loyalty cards as it believes the personal information of up to 620,000 of its loyalty customers has been hacked from another organisation.
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OpinionOpinion: Want to beat Amazon? Target its weak spots
While shopping in my local Co-op before Christmas, I overheard two older customers discussing their seasonal buying. “I did all of my Christmas shopping on Amazon this year,” one said. “It’s so easy. But I do feel guilty about it.”
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OpinionOpinion: Costco – the overlooked success that’s disrupting retail
When Costco Europe senior vice-president Steve Pappas retired last autumn, after overseeing the US giant’s UK operations for 13 years, his departure didn’t make the same headlines as some other senior retailers.
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AnalysisWhat will be big in 2020? The trends Tesco, Boots, M&S and Asos bosses are backing
Trends such as sustainability and speedy delivery show how quickly shoppers can change their buying habits. We ask the bosses of Britain’s biggest retailers what trends they believe will shake up 2020
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NewsTesco to launch Clubcard Plus subscription next week
Tesco will launch its Clubcard Plus loyalty subscription service next week as it bids to create “lifetime value” for shoppers by combining the different divisions of its business.
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OpinionOpinion: New retail growth requires an old-school ethos
One hundred years ago – prior to the industrialisation of retail – every retailer was by definition what I call a ‘customer-keeper’.
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OpinionBryan Roberts: Clubcard and Nectar won’t lure Aldi and Lidl shoppers
Perhaps overshadowed by the exits of Dave Lewis and John Rogers, the big reveal of supercharged loyalty schemes from Tesco and Sainsbury’s did not receive the amount of fanfare that the retailers had been anticipating.
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AnalysisAnalysis: Lewis is planning Tesco’s future, not just succession
There was one moment in Dave Lewis’ penultimate press conference as Tesco chief executive this morning that perfectly encapsulated his transformative tenure.
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NewsSainsbury’s ‘revolutionises’ Nectar loyalty scheme by going digital
Sainsbury’s chief digital officer Clodagh Moriarty has revealed that its Nectar loyalty scheme has become fully digital today.
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OpinionMove of the Week: M&S’ ex-Clubcard hires may well boost loyalty
Marks & Spencer is following a tried-and-tested formula, as it looks to unlock the value of its customer data.
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AnalysisProfile: Can M&S new hire put the spark into its loyalty offer?
Marks & Spencer has appointed former Tesco Clubcard boss Danielle Papagapiou to reboot its flagging Sparks loyalty scheme.