More online retail – Page 198
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OpinionRetail IT’s New Year spending spree?
Retailers have been making do and mending when it comes to IT systems for the past couple of years. 2010 is likely to be the year when the necessary projects they have been putting off start to see some traction.
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OpinionEBay: fashion friend or foe?
EBay’s fixed price business has overtaken the auction part of the business on which it built its foundations. But talk to the luxury sector and eBay is still a dirty word.
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OpinionA hangover from Monday’s online retail madness
This Monday was predicted to be the zenith of the Christmas trading peak online, but the take away from 2009 is that retailers must make their own luck online.
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OpinionRetail surgery: Competitive voucher codes
Why aren’t the voucher codes we send out being used as much as the ones our competitors create?
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OpinionThink mobile after cyber Monday
This Christmas should prove the turning point for retailers accepting that they must have a mobile as well as web strategy to capture shoppers’ attention.
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OpinionCustomers won’t put up with analysis paralysis
Customer-centricity is the buzzword for retailers who like to think that they listen to their customers. But listening is no longer enough, super-fast analysis and response is also necessary for retailers to truly meet demand.
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OpinionBuild bridges with Chinese suppliers
Despite economic growth signalling the end of recession, UK retail sales have frequently been flat against the same periods last year, indicating that a proper recovery will take more time.
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Opinion
Bundlebox.com
In theory, the internet should enable a global retail market. In practice, of course, the cost and complexity of international payments and fulfilment logistics have limited cross-border retailing.
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AnalysisSocial media: Why M&S is listening to the word on the web
Marks & Spencer is starting to engage with its customers online, analysing their feedback to help make commercial decisions. Joanna Perry finds out what this insight is teaching it
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AnalysisNick Robertson: making waves in etail
As Asos posted rocketing sales again this week, George MacDonald examines how an advertising man with no retail background has managed to set the bar so high in etail.
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OpinionSocial commerce in practice
Retail Week yesterday hosted a webinar on social commerce that highlighted both how much retailers have to gain from engaging with their customers, but also the many questions they have concerning how they should go about it.
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OpinionFewer, better shops are the future of retail
There was a rich irony in the retailer speaker at this year’s British Council of Shopping Centres conference in Manchester being employed by a company that has no shops.
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OpinionIfoapplestore.com cements Apple's cult following
Few retailers command the sort of brand loyalty that leads customers to create online communities around their products - let alone their stores. Apple, of course, has a cult following, with specialist sites pouring over every vague patent application and rumours from the suppliers in Asia of the latest products ...
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AnalysisMoonpig: Success on the cards
It has pioneered the online greetings card market and now its competitors are playing catch-up. Lisa Berwin talks to Moonpig founder Nick Jenkins about the secret of the etailer’s rapid growth
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Opinion
Retail surgery: Protect your online brand name
How can I protect my brand when it comes to website domain names?
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OpinionLike-for-like differences linger on
A feature on like-for-like sales that I wrote a few weeks ago caused more controversy than was intended; and one retailer has quickly responded by issuing multiple sales measures for comparative purposes.
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OpinionCan retailers deliver the goods?
The postal strike has cast the spotlight strongly back onto the doorstep and with it the abiding challenge of ecommerce; the ‘Last Mile’, that final hurdle of fulfilment for pure-play and multichannel alike.
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OpinionRetail surgery: Ensuring minimum disruption during the postal strikes
The Royal Mail strikes will severely affect our online fulfilment. How can we keep track of everything and ensure minimum disruption?
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OpinionRetail surgery: Ensuring online shopping carts cope at Christmas
We lost business last year in the run-up to Christmas because our shopping cart couldn’t cope with the traffic spike. How can we prevent this happening?