All Multichannel articles – Page 77
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NewsRetail complaints accepted by multi-sector ombudsman for first time
For the first time, Ombudsman Services – a multi-sector provider of independent dispute resolution – has opened its doors to accept complaints in the retail sector.
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AnalysisJohn Walden explains Argos's digital store rollout in two minutes
Argos chief executive John Walden tells Retail Week how its digital store programme is progressing and how customers have reacted.
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NewsN Brown full-year profits hit by investment and weak autumn trading
N Brown’s full-year profits have taken a hit after it invested in its change programme and was impacted by weak autumn trading.
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AnalysisAnalysis: The top 10 fastest-growing retailers in the UK, 2015
Our list of the fastest-growing retailers in the UK highlights businesses that have excelled at increasing profits in the past year.
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NewsFortnum & Mason unveils innovative new website after £1.2m relaunch
Fortnum & Mason has launched a new fully responsive website as it aims to put innovation “back at the heart of the business”.
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AnalysisAnalysis: Apps or responsive design - the mobile dilemma
For many consumers their phone is the first place they shop – so should retailers develop mobile apps, or invest in responsive websites?
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OpinionRetail surgery: How can I make the most of omnichannel data?
For retailers, customer data and insight are fundamental to gaining a competitive advantage.
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OpinionRetail surgery: How can wearable tech be used to improve my online retail offer?
The rise of multichannel retail and increasingly discerning shoppers put retailers under huge pressure to ensure their website entices visitors towards a purchase.
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NewsInfographic: How mobile will shape retail’s future
Research from Barclays shows how m-commerce will become an ever more integral part of retail in years to come.
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NewsPets at Home like-for-likes and revenues jump after focus on health
Pets at Home saw like-for-like sales jump 4.2% in its first year since floating on the stock exchange, driven by a focus on health and wellbeing.
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AnalysisStart-up of the week: Online product sampling service SoPost
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week SoPost is in the spotlight.
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NewsRakuten buys a stake in online discount platform Fanli
Japanese ecommerce giant Rakuten has bought a stake in online discount provider Fanli as part of the etailer’s plans for global expansion.
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NewsHouse of Fraser hires Uday Kotla as new chief information officer
House of Fraser has appointed Uday Kotla to the role of chief information officer as it develops its multichannel strategy.
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OpinionRetail surgery: How can I use social media to increase customer engagement?
The launch of Facebook’s new product advertisements has caused a stir across retail as brands consider how they can use the tool to identify and engage consumers in new and creative ways.
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OpinionComment: With mobile, the future of retail is in our hands
Mobile traffic has now surpassed desktop for many retailers and it will continue to grow at an increasing rate.
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NewsSainsbury's to launch scan-and-go smartphone shopping app
Sainsbury’s is launching a shop-and-go smartphone app that will allow customers to complete their entire in-store shopping trip using their mobile.
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NewsOnly 16% of global retail chiefs say they fulfil omnichannel orders profitably
Only 16% of companies say they are able to fulfil omnichannel demand profitably due to rising costs as they sell across more channels.
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NewsDevelopers create app that will award products an ethical rating
A smartphone app called Behind the Lines has been developed to allow UK shoppers to check ethical information about products.
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OpinionRetail surgery: How can I improve supply chain inventory accuracy?
One of the greatest infrastructural challenges facing retailers with multichannel delivery demands is ensuring estimates of store inventory are accurate.
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NewsDoddle to 'revolutionise' universities with 'click-on-campus' proposition
Click-and-collect delivery service Doddle is poised to open its proposition in 10 universities across the UK this year in a bid to “revolutionise” student campuses.