All Multichannel articles – Page 82
-
OpinionBlog: How to service the needs of the multichannel customer
Retailers need to develop their customer service across channels and respond to customers’ every changing needs, says Mark Pettit of Hermes.
-
OpinionRetail surgery: How will smartphones change the in-store experience?
To date, online retail has been far more advanced than the high street in using analytics to transform the customer experience.
-
NewsAsda’s Ibbotson to take up Walmart innovation role in the US
Asda chief operating offer Mark Ibbotson is to join parent company Walmart’s flagship business in the US, where he will steer innovation.
-
AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
-
NewsCo-operation could create new purpose for BHS, argues former M&S boss Rose
Former Marks & Spencer boss Lord Stuart Rose believes that co-operation between retailers could create new opportunity for BHS, which is being sold by Sir Philip Green.
-
OpinionComment: Are Waitrose’s January results a sign of things to come?
If Waitrose’s recent results are any guide life in the supermarket industry seems to have got a bit tougher again since Christmas.
-
AnalysisIn the news: Incoming Foyles chief executive Paul Currie
Incoming Foyles boss Paul Currie has ambitious plans for the bookseller and believes its ecommerce offer could eclipse its bricks-and-mortar business.
-
NewsRetail bosses forecast improved sales and returning consumer confidence
Retailers believe the UK is through the worst of the economic turmoil and 2015 will see improved sales and greater consumer confidence.
-
AnalysisStart-up of the week: Mobile gamification platform 3radical
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week 3radical is in the spotlight.
-
AnalysisAnalysis: Christmas trading figures show the great retail divide
The festive season’s results inevitably have winners and losers, but this year’s OC&C Christmas Trading Index shows the gulf between them.
-
NewsInfographic: Fashion price tracker – online womenswear data
Fashion price data from the week ending January 27, 2015: The average online price per item and percentage of products on markdown from the top womenswear retailers.
-
OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
-
AnalysisPeople: Who changed jobs in December - retail's top people moves
For many people a new year marks the opportunity for a new start, with careers very much in the forefront of many people’s thoughts.
-
NewsMarks & Spencer launches coffee stamp card app to drive customer loyalty
Marks & Spencer has teamed up with Eagle Eye Solutions to test a mobile coffee stamp card app to reward customers for their loyalty.
-
NewsStore gallery: Decathlon tests first click-and-collect store in London Tube station
Decathlon aims to raise brand awareness with its standalone click-and-collect format, which it is trialling in Old Street Tube station in London.
-
AnalysisAnalysis: Trago Mills and fifty years of a Cornish firebrand
Long before pound shops were growing on the high street, a Cornish entrepreneur was pioneering a new form of discount retailing.
-
NewsInfographic: Fashion price tracker – online womenswear data
Fashion price data from the week ending January 20, 2015: The average online price per item and percentage of products on markdown from the top womenswear retailers.
-
OpinionComment: Dixons Carphone shows the way in adapting to changing shopper habits
Mergers frequently have a habit of failing to deliver the promised benefits, but not Dixons Carphone.
-
NewsThorntons hails 'outstanding' Christmas retail performance as sales jump
Thorntons has hailed an ‘outstanding’ Christmas in its retail division as its like-for-like sales leapt during December.
-
OpinionComment: John Lewis IT boss - NRF is like 'Toys R Us' for retailers
I write these words somewhere over the Atlantic on the way back from NRF – the US ‘Big Retail Show’ which is increasingly the big ‘Global Retail Show’ in New York.