All Multichannel articles – Page 12
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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NewsHalfords drives profit growth as it accelerates transformation
Halfords has reported a strong full-year performance after increased demand for categories such as cycling, partly fuelled by the pandemic.
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Opinion‘The lesson from Supreme is that retailers need more than customers – they need fans’
A tale of two fashion retailers. In May 2020, US company J Crew filed for chapter 11 bankruptcy protection. A few months later, Supreme was bought by VF Corporation for $2.1bn (£1.6bn).
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Opinion‘Retail’s rules of value creation have changed for good’
Retailer equity valuations have been on a rollercoaster ride over the past year, amid significant divergence in the performance of individual companies.
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NewsZara owner Inditex reports sales above pre-pandemic levels
Fashion giant Inditex, owner of retailers including Zara, has reported strong quarterly sales growth and revenues have subsequently been ahead of pre-pandemic levels.
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AnalysisHow inclusive is your culture really? Learning from M&S, The Very Group and Superdrug
Discover how leading retailers and organisations are advancing inclusion and championing equity, and what you can do to follow in their footsteps. Be Inspired’s new report reveals all.
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GalleryExclusive first look: M&S unveils most digital store yet
Marks & Spencer’s Stuart Machin shows Retail Week the business’ newly expanded Solihull store, which incorporates enhanced digital features including a modernised eaterie
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AnalysisAnalysis: How M&S is churning its store estate for a post-pandemic world
As thoughts turn to life after Covid, or at least as the effects are mitigated, Marks & Spencer chiefs are confident that the retailer is also in better health.
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Opinion‘Retailers have difficult decisions to make now to future-proof their businesses’
Retailers should feel optimistic as the end of lockdown and social distancing measures loom into sight.
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NewsThe Works sales slide as coronavirus restrictions take toll
The Works revised its internal profit forecast earlier in January after store closures during the year tanked sales.
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VideoRetail Question Time with Anna Blackburn and Mike Logue
Following last month’s much-anticipated retail reopening, Beaverbrooks managing director Anna Blackburn and Dreams chief executive Mike Logue discuss trading patterns, how they are preparing their companies for future success and their priorities in the aftermath of the pandemic.
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OpinionAlex Baldock: ‘Stores still have a central role – alongside online, not replaced by it’
Everyone knows that one effect of the pandemic will be a dramatic and enduring shift away from stores to online, right? Not quite.
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AnalysisC-suite shake-up: Retail’s new executive roles, from diversity to subscriptions
The retail industry is changing, and so too should the retail boardroom – Retail Week explores the new roles seated around the table
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DataData: How the pandemic has supercharged the warehouse space race
The closure of ‘non-essential’ stores because of the coronavirus pandemic and the associated surge in home delivery heralded record warehouse space expansion in 2020.
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OpinionAO’s Danny Emmett: ‘Pitting online and in-store against each other is a false fight’
Great innovators from Henry Ford to Steve Jobs had it right. Don’t just give customers what they ask for, give them what they don’t know they want yet
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DataRanking: Nike to Next – the 20 fashion brands bossing social media
The first quarter of 2021 may have already come to a close, but physical retail is finally reopening across England.
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Retail VoiceRetailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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OpinionThe Keynote: Let’s stop bashing UK retail’s online stars
The Keynote: Let’s stop bashing UK retail’s online stars
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OpinionEbay UK boss Murray Lambell: ‘Online and offline – it isn’t a binary game of winner takes all’
Over the past year, many have tried to pit ecommerce against physical stores. And with the regrettable loss of some big brands from our high streets it’s an easy assumption to make.
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Retail VoiceHow fulfilment can be an advantage in 2021
In March 2020, no one knew what to do. Everyone scrambled to adapt, consumers and retailers alike. There was a migration of new customers to the online market, brought there by convenience and a lack of other options.