All articles by Rebecca Thomson – Page 39
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Opinion
Kingfisher outlines plans to invest in data mining
Customer data has become one of the most valuable things a retailer owns.
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Opinion
The tactics behind online selling
Many retailers still run their online and store businesses as separate entities, but the two channels actually sell using suprisingly similar tactics. The psychology behind store selling is well-documented, and it’s just as effective online. The experts agree, saying too many retailers used to traditional store selling approach the web as though it’s a completely alien world, when the reverse is true.
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AnalysisWhat makes websites work?
Minor tweaks to transactional websites can have a major impact on customer engagement and conversion rates.
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AnalysisRetail resolutions for 2011
All the signs are that 2011 will be a tough year for retail, so how can businesses prepare? Charlotte Hardie and Rebecca Thomson report
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Opinion
Why Amazon is resilient to cyber attacks
Amazon was one of several companies to be threatened with attack from pro-WikiLeaks group Anonymous recently. The group managed to cause problems for payments giants MasterCard and PayPal, but appeared to admit short-term defeat when it came to bringing down Amazon.
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NewsBusinesses wasting £1.6bn a year on energy
Big businesses are wasting £1.6bn a year on energy they could easily save through basic measures, according to the Carbon Trust Advisory.
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Opinion
What's the right approach to mobile commerce?
There’s no shortage of advice when it comes to what retailers should be doing about mobile commerce, but there’s still a question mark over how much the channel will contribute to sales.
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AnalysisCyber attacks
Amazon’s ability to shake off an attack by saboteurs attempting to overwhelm and crash its servers last week highlights the importance for etailers of having a good IT infrastructure in place
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AnalysisWhat we’ve learnt from 2010
In 2010, retailers have witnessed the arrival of a new Government, big-name appointments, successful deals, failed deals, and even a deal struck at the North Pole. Much can be gleaned from this year - not least the knowledge that the sector is never, ever, boring.
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Opinion
Why it pays to back-up ecommerce systems
Last week provided a timely reminder that it always pays to make sure you have back-up options when it comes to e-commerce systems at Christmas.
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Opinion
Are poor postal services putting customers off buying online?
E-commerce director at Majestic Wine Warehouses Richard Weaver says postal delivery is one of the bigger hurdles facing online retailers at the moment, and it’s a sentiment most consumers would probably agree with.
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NewsMasterCard admits cyber-attack service disruption, Visa also targeted
MasterCard has acknowledged interruption of its payment services after it was hacked yesterday, while Visa became the latest payment service to be attacked by cyber-raiders overnight.
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NewsHackers say Amazon targeted this afternoon in WikiLeaks row
Pro-WikiLeaks hackers have said that they are launching a cyber-attack on Amazon.com this afternoon because of the etailer’s refusal to host the whistleblower website on its servers.
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NewsPayment disruption fears as Mastercard targeted by hackers over WikiLeaks stance
Mastercard payments may have been affected after its website was hacked earlier today.
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NewsOFT to crack down on misleading pricing
The Office of Fair Trading (OFT) is threatening to crack down on retailers’ pricing practices following a study into misleading pricing.