All articles by Rebecca Thomson – Page 37
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AnalysisTackling retail’s seasonal flu
Staff sickness rises sharply in winter. Rebecca Thomson finds out how Liberty dealt with it
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AnalysisPutting the customer at the heart of the business
Sir Terry Leahy’s Clubcard revolutionised how Tesco did business and changed the way retailers learn about customers. Rebecca Thomson finds out how it started and where it goes from here
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Opinion
Tesco.com's Nick Lansley on getting to know the board
Selling IT investment to the board is a perennial challenge for technologists, and Tesco.com’s head of R&D Nick Lansley says getting to know the company’s leaders personally helps.
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NewsTesco.com R&D head says contactless payments are not ready for retail
Head of research and development at Tesco.com Nick Lansley says near field communication (NFC), the technology behind contactless payments, needs to mature before it will be useful for retailers.
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NewsSainsbury's says helping customers gets it through the downturn
Sainsbury’s says finding ways to help customers is a big theme for the company during the economic downturn, as it uses its insight from data and interviews to find ways to assist people.
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NewsRetailers need to be creative to succeed on Facebook
Retailers need to be creative and work out how to use information on Facebook to make the network work for them, Facebook’s head of mid-market sales for EMEA said.
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Opinion
How retailers can become more sociable
Social networks are a confusing phenomenon for many businesses, and retailers are no exception. The industry tends not to feature high up on lists like the recent Social Brands 100 by the UK consultancy Headstream – only three retailers made it into the top 20 of this one.
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AnalysisCommunicating with confidence
Staff who get their message across can save retailers time and money, finds Rebecca Thomson
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Opinion
How good is your company's IT?
The BT Retail Week Technology Awards are fast approaching, giving retailers the chance to showcase their innovative, clever or just plain useful technology projects to their peers.
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Opinion
Paul Coby moves from British Airways to John Lewis
John Lewis has appointed Paul Coby as its new CIO, after he left British Airways earlier this year. Coby is a vocal member of the IT industry and oversaw the introduction of a range of customer-facing techologies while he was there.
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NewsKiddicare’s overseas plans start in Nordics
Online baby products retailer Kiddicare has chosen Scandinavia as its first international market and said it expects to surpass its plans to reach £100m turnover in two years.
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AnalysisMulberry’s 40-year journey to the top
Mulberry’s luxury goods are in big demand and its shares are worth six times what they were a year ago. Rebecca Thomson finds out why
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NewsMulberry warns business tax is putting off UK retail investment
Luxury retailer Mulberry has warned that it is being put off building another factory in the UK because of the UK’s prohibitive tax structure.
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AnalysisAah! Bicester
Bicester Village has sales figures to die for, Prada and Gucci as tenants, and attracts some of the highest spending customers in Europe. Rebecca Thomson pays a visit to unearth its secret
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Opinion
The future of Epos systems
As smartphones and tablets like the iPad grow in popularity amoung consumers, what will the technology they use to pay for goods look like in the future?
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AnalysisThe future of EPoS
As consumer technology gets ever more advanced, how do you keep up with developments in a store environment? Rebecca Thomson looks at the future of point-of-sale systems
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Opinion
Do retailers need rich content on mobile sites?
With the growth of transactions on mobile phones soaring from 2% of the total in 2009 to 8% in 2010, retailers are starting to look at whether their mobile sites should have as much detail on their products as their websites have.
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NewsCrew Clothing targets 50% online sales rise
Fashion retailer Crew Clothing is gunning to increase its online sales by 50% this year as it strengthens its multichannel operation.
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NewsCo-op revamps stock management system
Grocer Co-operative Group is set to improve its product availability as it rolls out a central stock management system it inherited from Somerfield.
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Analysis
Not just a pretty face
Successful collaborations between retailers and celebrities now require the famous faces to do much more than just smile for the camera.