All Social media articles – Page 11
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisOpinion: Are merchandisers now data scientists?
There is not a day that goes by where we don’t hear the words ‘transformation’, ‘digital’ and ‘omnichannel’ in the same sentence.
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OpinionOpinion: Why mobile will kill the multi-brand etailer
When Amazon and Ebay launched they sold via the world wide web, which was created for desktop computers.
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OpinionWhat to expect from Debenhams' strategic update
When Debenhams’ new chief executive Sergio Bucher unveils his strategy next Thursday, expect to hear about what might be described as social shopping.
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OpinionReal-life retail: Membership and social media spats
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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NewsFeelunique buys The Beautyst to drive French expansion
Feelunique has acquired French beauty etailer and social media platform The Beautyst to bolster its European expansion plans.
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OpinionReal-life retail: The rise of the 'grocerant'
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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AnalysisOpinion: Tracking customer experiences can go too far
I read Next’s latest results with great interest, in particular, their open and detailed store portfolio review.
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OpinionOpinion: The five disruptors of m-commerce for retailers
Disruption is a buzzword in the retail sector and beyond, but often not much extra thought is given to the ‘how’, ‘why’ or ‘what’ it will affect.
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OpinionOpinion: Insular retailers must open their doors to new ideas
We’ve all read stories about how young entrepreneurs who started off small and through hard work and perseverance, became household names.
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NewsSnapchat is part of the retail journey, says UK boss
Snapchat is becoming an important part of the shopping experience with 72% of its users engaging with the social network while in store, said its UK boss.
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OpinionOpinion: The changing face of retail leadership
As UK retail faces uncertain times, with the sterling devaluation beginning to effect buying calendars and limited growth outside online, what leadership will bring success?
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OpinionAnalysis: Top 10 marketing game-changers in 2017
In a world of connected devices and intelligent interfaces, retailers need to prepare for a tech-enabled future.
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Analysis
Sir Ken Morrison: Twitter tributes pour in
Grocery legend Sir Ken Morrison has passed away. We look at how Twitter has reacted to the news.
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NewsSnapchat extends location tech to bolster retail offer
Snapchat has extended its geofilter technology to allow retailers to advertise to users nearby their stores for up to a year.
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OpinionOpinion: Why did Twitter bow out of its buy button?
Twitter has discontinued its Buy Now button – what went wrong and what does this mean for the future of social commerce?
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NewsThis week in retail: Dixons Carphone charged for growth
Dixons Carphone, one of the last of the big retailers to report on Christmas trading, will reveal its numbers tomorrow.
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Analysis20 chief executives you should follow on Twitter
When the soon-to-be most powerful man in the world is making announcements on everything from foreign to business policy on Twitter, can you afford to ignore it?
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OpinionOpinion: Embracing millennial employees
While many retailers think it is hard having millennials as customers, employing them is another matter.
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AnalysisReview of the Year: Tech and ecommerce trends
From Pinterest ads to Pokémon Go!, 2016 was a year packed full of technology innovations.