All Social media articles – Page 21
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AnalysisOracle Retail Week Awards: Ao.com sets new standard in customer care
Appliance etailer Ao.com has created a company culture based on customer service, winning it the Serco Customer Service Initiative of the Year Award.
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AnalysisSocial retailing: What do retailers need to know?
EBay Collections is the latest example of how retailers are tapping into the power of social media to personalise shopping.
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NewsRetail Week Live: Twitter influences shopper decisions, says company's MD
56% of consumers are influenced by Twitter before they buy, claims Twitter managing director Bruce Daisley.
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AnalysisRetail Week Live: Day one in pictures
Photos from day one at Retail Week Live, including Dr Vince Cable, Philip Clarke, Twitter’s Bruce Daisley, SuperGroup’s Susanne Given and The Store’s David Roth.
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AnalysisInnovation watch: Urban Outfitters app boosts engagement with teenagers
The UO app from fashion retailer Urban Outfitters aims to keep the company connected to teenage consumers and build the brand’s relevance to changing lifestyles.
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NewsBreakfast briefing: Retail news on The Co-op, Primark and SSP
Retail news round-up on February 24, 2014: Co-op hails ‘phenomenal’ response to public poll, Primark sales rise in first half and SSP eyes London listing.
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AnalysisAnalysis: New ways to use Facebook's evolving platform
Facebook’s evolution over the past 10 years has been significant – even in the past year, the platform has experienced some huge changes and retailers have had to change the way they use the network.
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NewsBreakfast briefing: Retail news on store growth, Amazon, House of Fraser and Burberry
Retail news round-up on February 21, 2014: Planning rules stunts store growth, Amazon rebrands its Lovefilm DVD business and Burberry emerged victorious on social media at London Fashion Week.
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AnalysisAnalysis: How many retailers could you buy for the price of WhatsApp?
Facebook’s acquisition of messaging app WhatsApp sent the technology world into a frenzy yesterday, not least because the social network paid a whopping $19bn for the app.
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AnalysisTimeline: A history of Facebook
Ten years ago today the Facebook site went live in Mark Zuckerberg’s Harvard University dorm room, Retail Week takes a look at the key events in its history.
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AnalysisAnalysis: Six ways Facebook has changed retail
As Facebook celebrates its 10th birthday, Retail Week looks at how it has benefited retailers.
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AnalysisAnalysis: Twitter faces an uphill battle to make its ecommerce venture a success
Twitter is trying to succeed where Facebook failed in selling directly to consumers, however it may face an uphill battle according to ecommerce experts.
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NewsTwitter eyes partnership for ecommerce venture
Twitter is mulling an ecommerce venture that could allow users to buy products directly from the site.
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NewsBreakfast briefing: Retail news on B&M, DFS, Waterstones and Twitter
Retail news round-up on February 3, 2014: B&M and DFS step up plans to float, Twitter mulls commerce venture, Waterstones’ profits narrow and House of Fraser infringes Jack Wills’ copyright
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NewsNRF: Receipts are powerful engagement tool, says Twitter founder
The retail industry is ignoring the receipt as a potential engagement tool, according to Twitter chairman and co-founder Jack Dorsey.
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OpinionComment: A new year brings new opportunities for retailers
The New Year is often portrayed as an opportunity for a fresh start. As such, rather than focusing on the retail failures of 2013, why not take a look at the successes of some of last year’s more innovative retailers instead?
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AnalysisVideo: John Lewis second in YouTube's most viewed ads of 2013
John Lewis was pipped to the post on YouTube’s top 10 ads of 2013, coming in second behind mineral water brand Evian’s dancing babies advert.
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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AnalysisAo.com: Seven fascinating facts about the white goods retailer
White goods specialist Ao.com’s potential float has thrust it into the spotlight. Retail Week outlines seven interesting facts about the etailer.
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InterviewInterview: Ao.com founder John Roberts on reinventing white goods retail
John Roberts, founder and chief executive of white goods etailer Ao.com, is frantically preparing for a key event in the etailer’s year.