All Technology articles – Page 355
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News
Asda extends use of Odin brand management tool to non-food
Asda has rolled out Odin’s brand management software to non-food.
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News
Oli creates click-to-buy videos to back Fusion designer launch
Oli plans to introduce editorial-style videos to its web site to promote three of its designer ranges this week.
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Opinion
A steady income helps
Don’t be surprised if the meaning of the word service changes dramatically in the next few years. Right now, in retail terms, it still refers to the concept of being assisted by a member of staff, probably in a store or call centre.
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Analysis
Customers call the shots
Empathy and empowerment are becoming the new goals for retail contact centres as they evolve to keep up with more customer-centric businesses. Joanna Perry finds out what part IT is playing.
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News
Coffee shop ups contactless, but retailers cautious
Coffee Republic is to extend its deployment of contactless payment devices after a successful trial at five London outlets.
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News
Nisa-Today’s to use web tool for local sourcing
Nisa-Today’s is to use an online application to trade with the suppliers it recruits to its local sourcing initiative.
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News
Waterstone’s creates company-wide portal
Waterstone’s has created a single data warehouse and a web-based reports platform in a project costing less than 500,000.
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Opinion
On good Phorm
At BT’s AGM last week, the telecoms giant confirmed that it would be pushing on with its trials of Phorm.
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Analysis
Two sides to every story
ERP systems tend to only ever make the headlines when they go wrong, but the positive impact they can have on a retail business is still tremendous, as Joanna Perry discovers
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News
Shop Direct to post videos on affiliates sites
Shop Direct is working with Buy.at to allow its affiliate marketing partners to host video ads online.
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News
O2 systems back on track after iPhone rush
O2 has revealed that its IT systems are back to normal, after demand for the 3G iPhone caused its web site to crash and store systems to slow last week.
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News
New Figleaves site to take euro payments
Figleaves will allow customers to pay for items in euros when it relaunches its web site at the beginning of next year.
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Opinion
Give them proof
As if supply chain management didn’t have enough to worry about with the price of fuel, Wal-Mart has set a new precedent for the level of information consumers can expect on products.
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News
Tesco takes on Argos with first catalogue shop launch
Tesco has launched its first Argos-style shop-in-shop at its Homeplus store in Bristol, which opened this week.
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Analysis
Signs of the times
Customer focus, carbon footprints and career paths topped the technology agenda at this year’s Retail Solutions conference. Joanna Perry attended to find out who’s doing what
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NewsM&S to up PoS security with system roll-out
Marks Spencer is to introduce a new IT security system at the point of sale (PoS).
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News
Borders invests in store communications IT
Borders is to implement a store communication system as part of the software refresh it is undertaking this year.
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News
Otto cuts late payments with automated calling
Mail order retail group Otto UK has increased payments received on time by 17 per cent by calling customers with an automated reminder.
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Opinion
Third-generation phone, first-generation service
If the chatter on the web is anything to go by, many customers have been disappointed by the process put in place by O2 for pre-registered customers to get their hands on the new 3G iPhone.
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Analysis
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