All Technology articles – Page 350
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News
M&S mole speaks out
The man at the centre of the Marks & Spencer whistleblower case has claimed that the retailer carries out intense surveillance of staff, causing a “culture of fear”.
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Opinion
Act tough now and win later
As famed former Marks & Spencer boss Sir Richard Greenbury points out on page 23, retailers have had a good run. Such a good one, in fact, that many of today’s senior retailers won’t have worked through a recession. Not many of us here at Retail Week have either.
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News
Christmas in the balance
Sector braced for toughest season since the 1980s, with December like-for-like drop expected.
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Opinion
How labelling can give retailers the edge
For any football fan, the Holy Grail is going to Wembley. As you can imagine after the emotional highs and lows of watching my team, Cardiff City, get to the Cup Final for the first time since 1927 (even I wasn’t around then), I was not thrilled by the prospect ...
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AnalysisFace facts: using data to maximise sales
A lot of retailers already have the data they need to help maximise sales, but they don’t necessarily know how to use it. Joanna Perry reports.
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News
Confetti gives thumbs-up to e-marketing
Confetti has implemented an e-mail marketing system from Neolane after a successful three month trial.
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News
Game adopts system to sort online queries
Game Group is to implement a system to handle all inbound e-mails from its customers.
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News
TK Maxx to use data to tackle shrinkage
Discount retailer TK Maxx is to roll out a data-mining system to identify fraudulent activity and process errors.
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Opinion
Just browsing
The technology world is buzzing after Google launched an internet browser yesterday. Some suspect that the application, called Chrome, is just the beginning of Google’s ambitions to develop its own web-based operating system.
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Analysis
Right skills, right place?
Retailers argue that it is difficult to recruit and retain the range of skills they need within their IT departments. But is turning to outsourcers really the answer? Joanna Perry reports.
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Opinion
Full of eastern promise
For several years, large technology vendors have warned that retailers in the emerging economies would soon be leapfrogging their Western peers when it comes to their use of technology.
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News
Roxy goes live with European e-tail venture
Female surf brand Roxy, owned by Quiksilver, has launched a European e-commerce site.
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NewsSupermarkets deny introducing compulsory fuel pre-payments
Supermarkets have refuted claims that consumers could soon find themselves having to enter a payment card at their garages’ fuel pumps before they fill up.
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News
Phones 4U to outsource IT and streamline back office
Phones 4U has confirmed that it will transfer 90 per cent of its IT department to an outsourcing firm.
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News
Nectar launches music download store
Nectar has today launched a music download service allowing cardholders to redeem loyalty points for digital music.
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Analysis
A Woman's Touch
Female-led categories are netting the highest growth rates online, so should web sites be adapted to suit how women shop? Joanna Perry finds out.
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News
Topshop implements call-forward system at flagship to beat queues
Topshop’s Oxford Circus flagship store has gone live with a call-forward system to minimise queues for customers.
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News
Scotts to speed up its order processing
Catalogue specialist Scotts & Co is to implement an order-processing system from Kewill to support its direct dispatch business model.
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News
Vodafone to up service with raft of technology initiatives
Vodafone is working on several IT projects to help its retail teams improve customer service.