All Technology articles – Page 48
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AnalysisRetail Week turns 35: Special anniversary magazine edition
First established in 1988, Retail Week brings together retail leaders, experts and past editors to reflect on the past 35 years and to explore what the future now holds for the industry. Access your free copy of the magazine here
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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NewsAmazon partners with 3D platform to create immersive product content
The etail giant has partnered with a 3D visualisation platform for selling partners to display immersive content on their product pages
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NewsLive video shopping boosts Bensons for Beds order value
Bensons for Beds’ average order value online has shot up in the six months following the implementation of live video call shopping.
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AnalysisArtificial intelligence: Should you let ChatGPT redesign your store?
Retailers have been using AI behind the scenes to improve accuracy on technical issues such as forecasting, logistics and more, but should they be thinking about harnessing its creative power too?
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NewsTHG faces push back from shareholders over ‘unjustified’ salary of new CFO
THG will face a shareholder dispute over the “unjustified” salary of new chief financial officer Damian Sanders at its annual general meeting later this month.
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InterviewThe Sosandar sorority: Co-chiefs Julie Lavington and Ali Hall on the power of partnership
Meet Sosandar co-chief executives Julie Lavington and Ali Hall, the former fashion magazine outfit who started the rapidly growing etailer, both in sales and reputation
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Innovation of the WeekInnovation of the Week: H&M invests in materials science company Kintra Fibers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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NewsFarfetch announces New Guards Group leadership changes
Farfetch has announced a series of leadership changes at luxury brands platform New Guards Group (NGG), which it acquired in 2019, as NGG co-founders Davide De Giglio and Andrea Grilli confirm they will “step down from the business”.
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NewsMarks & Spencer adds more brands online in footwear push
Marks & Spencer has bolstered its online roster of third-party brands as it seeks to gain ground in the footwear category.
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NewsAmazon pays £781m in UK taxes as business grows
Ecommerce giant Amazon paid a total of £781m in direct UK taxes last year as it continued to scale the business across the country.
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AnalysisStrategy spotlight: Five ways Frasers Group aims to elevate its proposition
In 2021/22, Frasers Group’s total sales climbed 32.5% to £4.8bn for the 52 weeks to 24 April, 2022, and it recorded pre-tax profits of £335.6m.
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InterviewQ&A: The Very Group’s Paul Hornby on integrating AI into the digital customer experience
The Very Group is in the midst of a tech transformation and by 2024 it plans to migrate most of its app and website to its new Skyscape platform which will help deliver customer experience changes “more frequently and faster than ever before”
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NewsIkea acquires software provider to speed up online orders
Ikea has bought US-based software brand Made4Net for an undisclosed sum.
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NewsAmazon to offer warehouse workers term-time only contracts
Amazon is offering warehouse staff who are parents, grandparents or guardians, the option to choose to work in term-time only.
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Innovation of the WeekInnovation of the Week: Lululemon supports female athletes with Further research initiative
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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AnalysisExclusive survey: How much do customers trust you with their data?
We asked consumer research agency Walnut to quiz more than 2,000 shoppers across the UK about how much they trust the nations’ supermarkets with their data – and the results are in
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AnalysisPets at Home: What will its world-beating pet care platform look like?
Pets at Home this morning unveiled a set of record results, boasting a 6.6% jump in sales to £1.4bn and delivering an underlying profit before tax ahead of guidance
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Report StoreThe UK’s Top 30 Most Productive Retailers
Asos, Victorian Plumbing and Zalando are top of the productivity leaderboard, Retail Week’s new report reveals.