All Consumer insight articles – Page 19
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AnalysisAnalysis: After festive footfall miracle, is bricks-and-mortar having a renaissance?
As a fuller picture of Christmas trading begins to take shape, it is emerging that retailers with stores fared better. Is bricks-and-mortar back for good, or will a new year bring new headaches?
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AnalysisWhat’s in store for 2023? Very, Primark and Kingfisher bosses predict the year ahead
In the last year, the UK has leapt from a pandemic to a political circus straight into an economic whirlwind, begging the question: what’s next? So we’ve asked the bosses of retail to predict the unpredictable and tell us the trends they think will dominate and direct the sector in 2023
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NewsRetailers hope late shopping surge will provide Christmas trading miracle
Retailers remain hopeful that a late shopping surge will help save Christmas trading, despite the cost-of-living crisis and the added complications of rolling strike action.
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Retail VoiceFour ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
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AnalysisResearch: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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Retail VoiceHow retailers can tap into Gen-Z’s values-focused mindset
Gen Z is ushering in a whole new era of values-based shopping, according to Pinterest’s Grace MacDonald.
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Report StoreCrisis and the consumer
Half of consumers plan to spend less this Christmas and 40% are looking to spend the same as last year, a major new research report from Retail Week reveals.
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AnalysisResearch: Christmas in crisis – and what to do about it
Half of shoppers might be planning to spend less this Christmas, but with the right strategy retailers can still come out on top, finds Retail Week’s new report
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AnalysisHow to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
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AnalysisAnalysis: What does shopper behaviour on Black Friday mean for Christmas?
From surprisingly strong in-store results to the rise of the indies, shopper behaviour this Black Friday has produced some key lessons for retailers ahead of Christmas
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Innovation of the WeekInnovation of the Week: eBay's luxury pop-up store in New York City
Welcome to the Retail Week Innovation of the Week, a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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OpinionMurray Lambell: 'Retail needs to rewrite the way we do Black Friday'
The notorious Sales event has changed since its inception and no longer lives up to its promise of value, argues eBay UK general manager Murray Lambell
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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AnalysisShopper survey: How cash-strapped consumers plan to cut spend this Christmas
Sweet treats face being cut from Christmas shopping lists this festive season as cash-strapped consumers look to make ends meet, according to new research carried out for Retail Week
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Retail VoiceHow retailers can put shoppers at the centre of experience
Ensuring customers stay loyal to your brand has always been a cornerstone of successful retail. SAS’ Andrew Fowkes examines how retailers can make sure shoppers’ needs are being met
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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AnalysisAnalysis: What are retailers doing to avoid a nightmare before Christmas?
Retailers need a Christmas miracle. With unaffordable fuel bills and economic turmoil wreaking havoc on consumer confidence, the backdrop of this year’s festive season is looking closer to a Dickens novel than a winter wonderland