All Consumer insight articles – Page 20
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Retail VoiceFive ways retailers can drive disruption
A wave of disruptive brands has entered the marketplace in recent years and is turning retailers’ heads, so how can you ensure your business is innovating in order to remain competitive? HSO’s head of retail Hector Hickmott provides five top tips
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NewsConsumer confidence enjoys meagre boost following mini-budget
Consumer confidence was boosted by former chancellor Kwasi Kwarteng’s mini-budget but remains in the doldrums as shoppers grapple with the “new abnormal”.
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NewsWaitrose customers turn to cheaper products and freezing leftovers as costs bite
Waitrose customers are not immune from the ongoing cost-of-living crisis, with millions turning to cheaper cooking oils, loose vegetables and freezing food to stick to budgets.
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NewsConsumer price inflation peaks as food prices soar
Consumer prices soared in the 12 months to September, driven by rising food and beverage prices.
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Retail VoicePractise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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NewsBoots boss: ‘This will be the most value Christmas ever’
Boots has unveiled its key Christmas trends, which include preparing for the “most value Christmas ever”.
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Opinion‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes
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Retail VoiceHow retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George
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Retail VoiceThree FMCGs shaking up traditional product development
Local insights-led new product development is the future of retail, says Shirley Song, head of TMIC at Alibaba Group, as businesses look to create perfect products that will be instant hits with consumers
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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Retail VoiceWhy the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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Retail VoiceFive things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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Retail VoiceGen Z: Your greatest retail opportunity or biggest threat?
With Generation Z consumers potentially providing a huge opportunity for retailers, Attensi’s Madeleine Porter takes a look at how to cash in on retail’s newest shoppers.
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Retail VoiceCost of living: The top three questions for retail leaders as the crisis deepens
With the cost of living spiralling and consumers facing increasingly challenging times, Fourth’s Sebastien Sepierre examines how retailers can further support their own workforce.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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NewsNestlé warns of further price hikes as inflation soars
FMCG conglomerate Nestlé has said that more price rises will hit this year as it tackles inflationary pressures.
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DataData: Discretionary income falls in poorest households as cost-of-living crisis deepens
The cost-of-living crunch is hitting the UK’s least affluent households the hardest, with discretionary spending among the poorest households already declining.