All Consumer insight articles – Page 32
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Retail VoiceTop 20 money makers: the retailers driving profits
A tech strategy that frees up staff to ensure a customer-centric business can help retailers achieve profit growth.
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Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
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VideoWatch: Spoon Guru's Stripf on personalisation in grocery
Markus Stripf, co-founder and chief executive of Spoon Guru, discusses how personalisation and AI are changing shoppers’ habits and what is going to happen next.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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AnalysisAnalysis: Is the end of the website nigh?
A website is now a retailer’s biggest – and most important – shop window, but new ways of online browsing call into question its very future.
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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Retail VoiceRetail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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DataData: Sainsbury's-Asda merger – the consumer verdict
Asda and Sainsbury’s management received a grilling from MPs during a parliamentary committee, but consumers are unfazed by the mega-merger, new research suggests.
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Retail VoiceThree trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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Retail VoiceFive ways high street retailers can appeal to Gen Z
For Generation Z, self-service checkouts and contactless payments are among the most desirable features when it comes to in-store tech, according to YouGov research.
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Retail VoiceRetail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.
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OpinionOpinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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AnalysisAs GDPR goes live, how ready are retailers?
The General Data Protection Regulation comes into effect on Friday. Retail Week takes a look at retailers’ readiness.
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Retail VoiceEncourage consumer spending by delighting shoppers
How retailers can ensure this year’s projection of consumer spending comes to fruition