All Consumer insight articles – Page 33
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NewsConsumer confidence fall threatens festive cheer
Consumer confidence fell three points to -13 in November as Brexit threatens to turn the season of goodwill into the “season of uncertainty”.
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NewsYounger consumers flock to Black Friday
Younger consumers will out-shop their older counterparts this Black Friday with three quarters of 18- to 24-year-olds planning to partake in the event.
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Retail VoiceThe retail test: are you checking for customer blind spots?
With customer targeting becoming increasingly data driven, timely and focused insights can help retailers avoid strategy blind spots.
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NewsMatalan launches in-house user experience lab
Matalan has established a user experience lab at its head office in a bid to gain a better understanding of its customer.
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Video2018's footfall trends and Christmas trading predictions
Springboard marketing and insights director Diane Wehrle provides an analysis of this year’s consumer footfall data.
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Retail VoiceThe key to cross-border commerce? It may be simpler than you think
The solution to borderless buying lies with the payment options retailers provide, says Braintree Payments
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DataShoppers ‘more likely’ to buy British as Brexit looms
Consumers are “significantly more likely” to buy British produce than they were two years ago as Brexit uncertainty continues to swirl, new data has revealed.
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AnalysisMarginal uplift in demand for Black Friday deals
More than a fifth of consumers plan to snap up Black Friday deals this year, which is only a marginal increase on last year.
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OpinionOpinion: Credit must be affordable for all consumers
It’s an obvious but universal truth that as retailers we rely upon our customers having access to the money required to buy the things we sell.
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DataData: A quarter of shoppers will cut spending this Christmas
One in four shoppers will spend less this Christmas, exclusive new research from Retail Week has revealed.
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Retail VoiceThe importance of place: The four types of UK town centre
How knowing your 'place' can help retailers to tailor their offers to different local catchments.
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DataRetailers aim for more than 75% recyclable packaging
Some 46% of retailers say they want to hit this sustainability target by 2020, Retail Week research has found.
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Retail VoiceApprenticeships: Building the future retail workforce
The launch of three new retail-specific apprenticeship standards means businesses can acquire the skills they need for future success.
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Retail VoiceTop 20 money makers: the retailers driving profits
A tech strategy that frees up staff to ensure a customer-centric business can help retailers achieve profit growth.
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Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
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VideoWatch: Spoon Guru's Stripf on personalisation in grocery
Markus Stripf, co-founder and chief executive of Spoon Guru, discusses how personalisation and AI are changing shoppers’ habits and what is going to happen next.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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AnalysisAnalysis: Is the end of the website nigh?
A website is now a retailer’s biggest – and most important – shop window, but new ways of online browsing call into question its very future.