All Consumer insight articles – Page 34
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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Retail VoiceRetail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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DataData: Sainsbury's-Asda merger – the consumer verdict
Asda and Sainsbury’s management received a grilling from MPs during a parliamentary committee, but consumers are unfazed by the mega-merger, new research suggests.
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Retail VoiceThree trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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Retail VoiceFive ways high street retailers can appeal to Gen Z
For Generation Z, self-service checkouts and contactless payments are among the most desirable features when it comes to in-store tech, according to YouGov research.
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Retail VoiceRetail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.
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OpinionOpinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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AnalysisAs GDPR goes live, how ready are retailers?
The General Data Protection Regulation comes into effect on Friday. Retail Week takes a look at retailers’ readiness.
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Retail VoiceEncourage consumer spending by delighting shoppers
How retailers can ensure this year’s projection of consumer spending comes to fruition
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Retail VoiceThree ways retailers are evolving their offers
Rupert Naylor, head of EMEA at APT, a Mastercard company, shares his insights on how retailers can improve their offerings and innovate across channels.
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AnalysisAnalysis: Five international retailers making space pay
As the shockwaves of the latest retail CVA – House of Fraser – echo across the industry, the pressure mounts on traditional retailers to eke out profit from their store estate or risk suffering the same fate.
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NewsConsumer confidence down as personal finance woes hit
Consumer confidence dropped once more in April, as the general public anxiety over personal finances increased.
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Retail VoiceEliminate in-store queues – not revenues
Sebestyén Dóra, head of business development at Ultinous, on the three ways predictive queue management can help to boost business.
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Retail VoiceGetting personal: Why convenience is not enough
Future tech investment strategies need to look beyond the practical and towards a more personal approach, says Kendal Stacey, major account manager at Daisy.
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Retail VoiceIs the growth in voice search just hype?
With 50% of all online queries predicted to use voice search by 2020, there’s no doubt the phenomenon is on the rise.