All Customer experience articles – Page 52
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NewsWHSmith upgrades PoS offer in tech investment drive
WHSmith is deploying updated PoS technology across its high street and travel outlets in an effort to drive its convenience offer.
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OpinionOpinion: How can retailers win millennial loyalty?
The rise of ecommerce and mobile has given retailers a new roster of tools to win customer loyalty, but should they go back to basics?
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AnalysisCES 2017: Maplin boss Oliver Meakin on smart home
Maplin chief executive Oliver Meakin spoke to Retail Week about putting service at the heart of his business and the impact of Brexit on price.
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AnalysisCES 2017: Is in-store AI a goldmine or a gimmick?
Artificial intelligence was one of the big talking points at CES this year, from driverless cars to and voice-activated devices.
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AnalysisOnline secret shopper: Where can Argos find growth?
Following the £1.4 billion takeover of Home Retail Group, Argos has new shareholders with high expectations. So where can it find growth?
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AnalysisRetail resolutions for 2017: Seb James, Dixons Carphone
As the New Year nears, retail bosses tell Retail Week about their resolutions for 2017.
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AnalysisPrice prevails as number one priority for online shoppers
Price is the number one priority when it comes to the websites online shoppers choose, exclusive Retail Week research has found.
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AnalysisOpinion: Is Dixons Carphone a digital plumber?
The once humble home is rapidly becoming a complex network requiring new levels of connectivity.
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VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
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OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.
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AnalysisOnline secret shopper: What could Currys do to change?
Retailers are becoming far more sophisticated at managing Black Friday to project their margins, employees and their customers.
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AnalysisThe five major challenges for chief information officers
With unrestricted access to the UK’s top retail tech leaders, Retail Week Connect’s new report, in association with Brother, is based on anonymous interviews with chief information officers and chief technology officers at the UK’s most innovative retailers.
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VideoWatch: Lego unwraps new London flagship
Lego has today unveiled its biggest ever dedicated retail store in the heart of London’s West End.
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VideoWatch: Alibaba's Singles' Day, behind the scenes
Alibaba broke records when it amassed $17.8bn over 24 hours. We go behind the scenes of one of the world’s biggest days in retail.
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NewsShop Direct launches chatbot technology on Very app
Shop Direct has integrated conversational technology on Very’s mobile app to answer customer queries in real time.
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AnalysisOnline secret shopper: John Lewis’ ecommerce strategy
John Lewis has taken a number of risks with their omnichannel strategy that could ultimately determine overall performance.
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AnalysisAnalysis: How AI tackles retail’s ‘unsolvable problems’
Artificial intelligence (AI) technology may sound like science-fiction novel fodder, but it’s fast becoming an increasingly attractive investment to retailers.
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VideoWatch: John Lewis, heart of the Leeds experiential hub
John Lewis anchors new development Victoria Gate to create an experience-focused shopping destination in Leeds city centre.
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Retail VoiceFive reasons why retailers should opt for digital receipts
Tag Retail Systems reveals how new digital receipt technologies are transforming the landscape for retailers and why it’s worth taking another look.
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AnalysisAsos: Amazing stats hold lessons for other retailers
Fashion specialist Asos positions itself as a “global fashion destination for 20-somethings” and generally executes that ambition consummately.